Manager, Retail

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Responsible for the day-to-day operations of all retail outlets, including Rock Shop, Hard Rock Store, and The Cellar, ensuring guest satisfaction while contributing to the business growth and ensuring all standards and legal obligations are followed.

• Continuously provides employees with verbal recognition, direction, and support.
• Motivate employees daily by having a positive attitude and having an open line of communication
• Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
• Monitors/coaches employees on performance, compliance with procedures, and workload.
• Ensure employees follow safety, sanitation, and security procedures.
• Listens to comments, criticisms, and feedback from customers, employees, and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.
• Creates and modifies the weekly work schedule to accommodate employees, volume, or other emerging trends.
• Assists in opening & closing the retail store as needed.
• Inspects product levels and storage areas to determine if enough product is on hand and to maintain proper storage.
• Organize visual merchandise displays in order to increase foot traffic and sales.
• Assist management with, and help prepare for retail inventory (when applicable).
• Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits.
• Knowledge of inventory, P&L, and keyholder experience.
• Five (5) years retail experience preferred.
• Minimum three (3) years of high-volume management experience.
• GED or high school degree preferred.
• Proficiency communicating (speaking, reading, and writing) in English is preferred; bilingual is preferred.
• Ability to work a flexible schedule to meet the needs of the business.

BENEFITS INCLUDE:

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal, 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Salary starting at $62,000