Product Designer

 

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, Stamps.com, ShipEngine, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the Team

The Auctane Product Design team helps our organization solve complex problems. We use our unique skill set to uncover latent customer needs. We work collaboratively with product teams to shape, envision and execute solutions. Our end goal is to discover insights; help shape the work; and create quality work with impact that has lasting value for our customers and our company.

About the role

The Product Designer will help us build the right thing the right way. This role will function as a core member of an integrated product team, comprising design, product management, and engineering. They will work on discovery, building requirements, prototyping, testing, and launching a core workflow product. This role will report to a Lead Product Designer.

What will you be doing?

• Work with other members of the design team to write research scripts, execute research projects, interview customers, read feedback, analyze and present research synthesis.
• Work closely with product managers, designers, and engineers to understand project requirements.
• Use visualizations to help the team understand complex problems, systems, solutions and more.
• As a standard practice, create multiple solutions to problems esp. in complex areas where there are clear advantages and tradeoffs to consider.
• Produce wireframes and high-fidelity prototypes:
• For use in evaluative research projects,
• As a hand-off to development teams,
• To help define key usability or interaction requirements.
• Quickly understand and adapt to key design and product team processes.
• Participate in weekly design team critiques.

What are we looking for?

• Bachelor's degree in Art, Design, HCL, UX or related field, or equivalent years’ experience. 
• At least 4 years of experience as a Product Manager or UI designer, or UX designer at a SaaS company or product design firm.
• Working knowledge of design disciplines (user-centered design, layout, information architecture, typography / layout, ux patterns).
• Proficiency in Figma; experience working with a design system, advanced use of components, auto layout and other Figma features

What will make you stand out?

• Previous experience within the eCommerce or Shipping software industry
• Basic understanding of web technologies (HTML5 and CSS3).
• Knowledge and ability with native mobile design is a plus
• Collaborative working style. 
• Excellent communications skills. 
• Able to receive and incorporate feedback from peers as well as stakeholders; provides constructive criticism.
• Customer focused: You're always looking for ways to know more about your users including both qualitative and qualitative methods for gathering data and feedback.
• Organized: can deliver to expectations with little intervention.
• Listens, gets clarification, and takes action where necessary; Asks questions to help clarify ambiguity; Writes clearly and informatively; Able to read and interpret written information.

The Tech

• Figma
• usertesting.com or other testing/prototyping tools

What do we offer?

• 💻 Tools for the job: Auctane will provide you with all equipment you need, ensuring you can seamlessly and securely work from either the London office or the comfort of your home.
• 🏠 Flexible hybrid working approach: Hybrid working offers the flexibility to balance on-site collaboration and remote productivity, leading to enhanced efficiency and well-being. As part of our approach, we ask that you attend the office t