Customer Service Agent with French

Becoming a Customer Service Agent with French at Capita:<br/><br/>As a Customer Service Agent with French at Capita you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time, we remain dedicated to promoting other products and exclusive offers in line with customer needs and as part of our client commitment.<p></p><p></p><p></p><p></p><p><b>Job title:</b></p>Customer Service Agent with French<p></p><p></p><p><b>Job Description:</b></p><p><b>What you’ll be doing: </b></p><ul><li><span><span>Supporting customer through different channels (</span><span>inbound calls</span><span> and messages)</span></span><span> </span></li><li><span><span>Analysing and solving </span><span>customer’s </span><span>queries</span></span><span> </span></li><li><span><span>Sharing information on administrative and technical requests (products, invoices, etc.) </span></span><span> </span></li><li><span><span>Making changes to the system </span></span><span> </span></li><li><span><span>Forwarding</span><span> faults or calls to other </span><span>departments</span></span></li><li><span><span>Upselling and </span></span><span><span>promoti</span><span>ng</span></span><span><span> products</span></span></li></ul><p></p><p><b> Skills you need to succeed:</b></p><ul><li><span><span>French</span><span> at C1 level or above  </span></span><span> </span></li><li><span><span>Customer oriented attitude  </span></span><span> </span></li><li><span><span>Excellent organizational and communication skills  </span></span><span> </span></li><li><span><span>Good knowledge of MS Office  </span></span><span> </span></li><li><span><span>Willingness to work in </span><span>shift</span><span>s: 5 days a week, 40 hours </span></span><span><span>(8am-10pm</span><span>, Monday-Sunday)</span></span><span> </span></li></ul><p></p><p><b> What’s in it for you:</b></p><ul><li><span><span>Performance bonus</span><span> up to 2000 PLN / month</span></span><span> </span></li><li><span><span>Employee Assistance Program for employees and their families (psychological support)</span></span><span> </span></li><li><span><span>An extra day off for voluntary activities close to your heart</span></span><span> </span></li><li><span><span>Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive </span><span>platform.</span></span><span> </span></li><li><span><span>Opportunity to become one of the Internal Trainers</span></span><span> </span></li><li><span><span>Career path</span><span> framework</span></span><span> </span></li></ul><ul><li><span><span>A multinational environment with strong ties to </span></span><span><span>Swiss</span></span><span><span> business culture</span></span><span> </span></li><li><span><span>LuxMed</span><span> medical healthcare and Generali group insurance</span></span><span> </span></li><li><span><span>Multisport Plus / Classic or </span><span>MultiKafeteria</span><span> </span><span>benefit</span><span> systems</span></span><span> </span></li><li><span><span>A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)</span></span></li></ul><p></p><p>​You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.</p><p></p><p><b>What we hope you’ll do next:</b></p><p>Click ‘Apply now’ to fill out our short application form, so that we can find out more about you.</p><p></p><p><b>About Capita</b></p><p>Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.</p><p></p><p>Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.</p><p></p><p>Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, system