Director of Product Management (Voice)

Department: Product

Employment Type: Full Time

Location: PT - Remote

Reporting To: John Tucker

Description

Director, Product Management – Voice ProductsLocation: UK, Remote or Portugal Remote
About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About The Role:
At the core of our portfolio are our Voice products—the foundation of our UCaaS and cloud PBX offerings—which deliver scalable, easy-to-adopt and intelligent real-time communications for businesses of all sizes worldwide.

We are seeking a talented Director of Product Management to drive strategy, roadmap, and execution for our Voice product portfolio. This high-impact and visibility role reports into the VP of Product and requires close collaboration with engineering, operations, finance and customer success.

As Director, you will lead a distributed team of talented product managers, fostering a culture of innovation, accountability, and excellence. You will be responsible for guiding product vision, ensuring strong execution, setting high standards and accelerating growth in one of our most strategic product areas.

Responsibilities
Own the Vision & Strategy o    Define and drive the mid-term product strategy for Intermedia’s voice products, ensuring alignment with business objectives and market opportunitieso    Anticipate and respond to evolving industry trends across UCaaS, cloud telephony, SIP trunking, and carrier-grade voice services.

Lead Product Executiono    Translate strategy into deliverable roadmaps and clear requirements – and drive timely delivery of high-impact featureso    Prioritize competing opportunities using data-driven frameworks and deep customer insighto    Partner closely with engineering to execute – and guide architectural and infrastructure investments in scalability, resiliency, and innovation
Engage Partners, Customers & the Market o    Represent the voice of the customer—by engaging directly with our MSP, VAR and Service Provider partners, and lead customerso    Champion the product strategy and capabilities to both senior leadership and technical audiences, internally and externally

Drive Business Outcomeso    Define and measure KPIs tied to adoption, reliability, customer satisfaction, and revenue growtho    Partner with sales, marketing, and support to drive tight alignment between roadmap priorities, commercial requirements and GTM execution

Build & Mentor Teams o    Foster a culture of delivery, collaboration, empowerment, and accountability across the product teamo    Mentor senior PMs, creating pathways for growth and scaling the team’s product leadership capacity

Required Skills & Experience
 Industry & Domain Expertise

o    6+ years of experience building or delivering carrier voice networks, cloud PBX, or UCaaS solutions o    Deep understanding of SIP, RTP, VoIP protocols, SBCs, telephony infrastructure

Product Leadershipo    6+ years in Product Management / Engineering leadership positionso    Proven ability to drive strategy, manage complex roadmaps, and deliver business impact across the product lifecycleo    Experience leading high-performing PM / Engineering teams and working cross-functionally with engineering, operations, finance and sales-engineering / sales teams