Director, Engineering Operations

Job Description

What if you could use your operational and technical leadership skills to operate and manage a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention one of the most dangerous. That’s why we’re looking for an experienced Director, Engineering Operations to join Procore’s journey to revolutionize a historically underserved industry.

As a Director, Engineering Operations, you will oversee global engineering operations. This includes incident management of all production systems and leadership of our Site Reliability and Engineering teams. You will oversee the response, resolution, and coordination of on-call teams to maximize the availability and reliability of all Procore production systems. In addition to monitoring internal company SLOs and external customer SLAs, you will lead weekly operational reviews detailing major incidents, oversee incident retrospectives, and ensure timely remediation plans are completed with high quality to avoid future incident repeats. You will work closely with our internal quality and product teams to influence opportunities that improve Procore products and services in an operational manner. You will deliver and execute well-designed and strategically aligned operational policies and procedures to minimize downtime for Procore’s customers. You will work with customer support, external comms, and legal representatives as appropriate.

This position reports to the VP, Runtime Platform with the opportunity to be based out of the Austin, TX office. We’re looking for someone to join us immediately.

What you’ll do:

• Develop and execute Procore’s global operations strategy while regularly communicating with executive leadership.
• Design and implement an effective incident management framework. This means you will lead and coordinate incident response efforts globally, ensuring minimal downtime and service impact while establishing and maintaining communication protocols during incidents.
• Identify and mitigate operational risks.
• Build and manage a high-performance SRE team.
• Set performance goals and metrics, ensuring systems meet or exceed established benchmarks.
• Develop and maintain contingency plans to address potential disruptions.
• Versed in various compliance policies and procedures including, but not limited to, disaster recovery, change management, security protocols, audit compliance, and support.
• Collaborate, where appropriate, with various internal teams such as customer relations, legal, quality, product, and engineering, as well as senior leadership.
• Develop and manage the operations budget, ensuring cost-effectiveness.

What we’re looking for:

• Bachelor’s degree required; field of Engineering or Information Technology (preferred).
• Licenses/Certificates/Designations – based on the field of technical expertise.
• 12+ years of experience leading production operations and teams.
• Customer-centric mindset.
• Strong leadership skills and team development (preferred).
• Strong presentation skills to external and internal audiences, including senior management.
• Proficiency with computer skills, including Google Docs, Google Sheets, and Google Slides.

Additional Information

Base Pay Range $214,960-$295,570. Eligible for Bonus Incentive Compensation. Eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are sa