Student Health and Wellbeing Services (SHWS) Case Manager

Anticipated Start Fall 2025

Area of Appointment: Cal Poly Humboldt’s Student Health and Wellbeing Services (SHWS) invites applications for a non-tenure track position as a Case Manager at our facility. This full-time academic year position will serve as a case manager for Student Health and Wellbeing Services, and will be functionally located and integrated with the Counseling and Psychological (CAPS) division of SHWS. Primary responsibilities include assessment, triage, follow-up, outreach, and referral services. The position will provide advocacy, guidance, support, and assistance to students facing a variety of emotional and/or psychological concerns as well as those with complex or chronic medical issues that may need additional support. The case manager will work to assure continuity and coordination of care. The position currently has an academic year schedule, but there is a possibility of a 12/12 schedule in the future, pending the needs and funding of SHWS and the interests of the incumbent.

Professional Duties: 

• Assessment, triage, referral: interview and screen students with mental health concerns and/or behavioral health issues to determine the best level of, and resources for, care;

• Support, triage, and referral for those with complex or serious medical conditions;

• Follow-up sessions: provide short-term follow-up care as appropriate (e.g., provide education, support and case management to students while they get established with ongoing care at SH&WS or off-campus);

• Provide crisis intervention and daytime on-call coverage as needed;

• Groups or workshops as determined in collaboration with the staff of SHWS;

• Outreach and Consultation: build and maintain collaborative relationships with campus and community departments/agencies/providers;

• Establish a collaborative relationship with our partners at TimelyCare (expanded telehealth services) and provide coordination of services;

• Maintain special focus on underrepresented student groups, including our Latinx, African American, Native American, Asian, low-income, & LBGTQI+ populations;

• Act as liaison between client and healthcare personnel to assure prompt and effective care;

• Serve as liaison to, and closely collaborate with, Case Manager/s for Dean of Students office;

• Provide consultation and training to the campus community regarding mental health issues, students of concern, and SHWS services;

• Evaluate students for appropriate use of the Overcoming Health Barriers fund [reducing financial barriers to necessary medical or mental health care] and work with our Director of Operations in implementing and navigating use of the fund;

• Referral Coordinator: Create and maintain current community resource guide; assist students in navigating insurance issues; assist clients, providers, & families with resources and referrals; help to coordinate hospitalization transitions (pre and post);

• Provide mentorship and/or supervision to social work and/or psychology trainees as appropriate

• As relevant, track clients that are on a waitlist for counseling services and check in with them at regular intervals to provide support and/or offer referrals; and

• Administrative meetings, tasks, and other duties as assigned.

Minimum Qualifications:

A master’s degree in a mental health field, leading to licensure to practice psychotherapy (e.g., social work, clinical or counseling psychology), from an accredited university is required prior to the start of the appointment. Must be California license-eligible (including completion of 80% or more of the required supervised clinical hours) prior to start of appointment. If not currently licensed, the candidate will be expected to become licensed within the first year of employment.

• Experience with (and enthusiasm for) case management;

• Experience managing/supporting clients with severe or chronic mental health and/or physical health concerns;

• Knowledge of legal and ethical standards as they apply to healthcare and ability to make efficient and sound clinical decisions in crisis and non-crisis situations;