Student Affairs Case Coordinator

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara. Brock has been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity compiled by Forbes and Statista. We are an inclusive, welcoming community that offers a wide range of unique career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

November 20, 2024

Applications will be accepted until 11:59 PM on the Posting End Date.

Please note: This is a fixed-term contract with benefits set to conclude in January 2026.

About the Role:

The Student Affairs Case Coordinator supports the Director, Student Affairs with case management and alternative dispute resolution related to students at risk (at risk of harm to themselves or others) matters and on- and off-campus disputes.

The Student Affairs Case Coordinator will:

• Contribute to Campus Assessment, Response, and Education (CARE) Case Team meetings;
• Coordinate services for at-risk students and provide case management support as needed to students that are at-risk of harm to themselves or others;
• Assess student needs, as directed by  Director, Student Affairs or CARE Case Team, including completing risk assessments and related documentation, and reporting findings back to  Director, Student Affairs and/or CARE Case Team to review;
• Track and follow up with students who are identified to be at risk to assess the effectiveness of strategies and identify tangible recommendations that should be brought back to CARE Case Team;
• Develop and support the Connect program by offering case management for all students requiring support and system navigation;
• Support restorative justice initiatives via hosting intake assessments, participating in restorative justice conferences, and providing ongoing case management services in support of the outcomes;
• Attend conduct hearings, track outcomes/data, and follow up with the respondents to ensure that planned outcomes are achieved;
• Track Conduct Council recommendations for Student Code of Conduct cases and follow up with the respondents to ensure that planned outcomes are achieved;
• Mediate disputes between members of the Brock community and/or landlords and student tenants;
• Work closely with the Off-Campus Living team to ensure students adhere to proper conduct in the community;
• Team with others to ensure harassment and discrimination matters are resolved in a timely and equitable manner; and
• Maintain comprehensive case documentation including intake assessments, ongoing risk assessments, and other case management documentation.

Key Skills and Experience:

• A Bachelor’s degree in a related field;
• Experience in a role supporting persons at risk of harm to themselves or others, or providing support services, with responsibility for conducting assessment, conflict resolution, community outreach etc.;
• Knowledge of current evidence-based practices, trends and issues related to student development, student misconduct, risk management, and students-at-risk;
• Knowledge of FIPPA, AODA, Health and Safety, and Human Rights legislation; and
• Solid computer competency including word processing, spreadsheet, database, web applications, Outlook, PowerPoint, Workday, Adobe Acrobat, etc.;
• Exceptional conflict management skills, with the ability to diffuse, de-escalate and respond effectively in highly emotional and/or sensitive situations such as mental health issues, suicidal ideation, eating disorders, substance abuse, etc.;
• Exceptional verbal, written, and interpersonal communication skills, including advanced active listening skills;
• Ability to work independently and collaboratively with internal and external partners;
• Strong facilitation, training, and presentation skills; and
• Ability to maintain confidentiality and communicate with tact, discretion, and diplomacy;
• Excellent judgment with the ability to effectively assess the urgency of situations and implement crisis intervention skills;
• Strong problem-solving skills with the ability to identify and evaluate potential alternatives to determine an optimal outcome;
• Ability to track multiple, concurrent cases and follow up in required timelines; and
• Excellent organizational skills and ability to prioritize workload.

Preferred or Asset Skills: