Collections Team Leader, Hybrid Marlboro MA, Full-Time

Schedule

2 days 8am-5pm, 3 days 11am-8pm, 2 Saturdays per month (40 hrs)

What You’ll Do

Summary/Objective:

To manage the department daily operations, activities and projects as well as duties assigned by the Director of Loan Servicing/Manager/Assistant Manager. The position is responsible for directing, coaching and assisting a team within Collections in contacting all members with delinquent accounts and initiate the appropriate action to assist the member. In addition to supervising employee performance, the position has a direct impact on the department's ongoing efforts to achieve the lowest possible delinquency and charge-off ratios

 

Essential Functions:

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assigns and schedules work assignments for Collection department personnel
• Establishes department productivity standards utilizing statistical reports and measures collection activities, work flows, and procedures to ensure maximum efficiency and quality
• Monitor collection calls to ensure compliance to all laws, rules, regulations, policies, procedures and internal controls
• Identify, train and mentor team members to ensure highest possible levels of performance and professional development
• Perform regular reviews of team members’ account workmanship and performance to ensure compliance with all policies and regulations including adminstering regular performance reviews
• Participate in recruitment efforts of Collection department personnel
• Conducts meetings to inform employees of changes to Credit Union and department policies and procedures
• Review and recommend accounts for repossession, foreclosure, settlement, charge off, wellness and workout loan options
• Assume responsibilities for collection escalations, proper follow up for all delinquent loans including real estate related loans
• Administers proper recognition, performance plans and disciplinary action, in accordance with Credit Union and departmental policy and procedures
• Conduct brainstorming sessions to encourage efficiency, process innovation ideas in reducing delinquency and charge-off ratios.
• Attend internal and external training programs to enhance technological and supervisory performance.
• Participate in and/or facilitate team project and focus groups as assigned by Director of Loan Servicing, Manager or Assistant Manager.
• Perform other job-related duties as assigned by Managers(s).

Supervisory Responsibility:

May supervise up to 11 employees.

What You’ll Need

Education and Experience Requirements:

• Minimum of 2 years progressive experience in consumer collection and/or lending
• Previous supervisory experience preferred
• Strong analytical skills, ability to think strategically and influence business decisions
• Ability to handle multiple priorities
• Excellent telephone and communication skills required.
• Excellent written and oral communication skills
• Experience successfully utilizing various computer programs including MS Office

Additional Eligibility Requirements:

• Previous experience in a call center and/or financial institution preferred
• 2-3 years of recent and progressive experience in consumer, mortgage collections and/or lending in a financial institution preferred.
• Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act, and other applicable collection laws

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

 

DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

 

DCU is not currently offering Visa transfer/ sponsor