Account Coordinator, Collections & Recoveries

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?

We're looking for effective communicators with a knack for finding solutions to join our Customer Advocacy department as Account Coordinators on the Collections and Recoveries team.

This is a full-time, work-from-home position with a 4-day work week and comprehensive benefits. 

About you:

You bring strong communication and problem-solving skills, developed in any professional environment where building trust and finding solutions are key priorities.

We've found that everyone from seasoned collections specialists, sales reps, servers, and customer service professionals from the retail and hospitality industries are well prepared for success in this role. If this sounds like you - and if you're ready to launch a career in the financial technology industry - we'd love to hear from you!

The impact you'll make:

You'll play a key role in delivering on Mission Lane's purpose—enabling financial progress—by connecting with customers over the phone in a virtual call center environment to help them improve their financial health. In your day-to-day work, you will:

• Be the voice of Mission Lane, delivering exceptional service and fostering trust.
• Approach customers with dignity and respect to discuss overdue credit card payments.
• Negotiate payment or settlement plans.

You'll thrive in this role if you:

• Have 1+ year(s) customer engagement experience, in any industry.
• Are comfortable negotiating, guiding conversations to win-win solutions.
• Use curiosity and good judgment to identify solutions in real time.
• Connect easily with others and enjoy building rapport.
• Stay calm under pressure and quickly recover from tough interactions.
• Communicate clearly, both in writing and verbally.
• Are tech-savvy and comfortable learning new software and systems.
• Value feedback and use it to grow and improve.
• Thrive in fast-paced, dynamic environments.

Work location:

• This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA.  All states are subject to change.

Workspace requirements:

• A private, quiet, and distraction-free space with no interruptions.
• Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.

Schedule: In Eastern Time (ET); convert to your local time, as needed

100% attendance required for your first 60 days.

• Training schedule (Paid): 
  • Duration: First 3 weeks
  • Hours:  Monday-Friday 8:30 AM to 5:00 PM ET

• Work schedule:  
  • Structure:  4 days on + 3 days off, each week
  • Shifts:  Based on business need at time of hire, you may be offered one or more of the following shift options:
    • Monday - Thursday 12:00 PM to 11:00 PM ET
    • Tuesday - Friday 12:00 PM to 11:00 PM ET
    • Thursday - Sunday 8:30 AM to 7:30 PM ET
    • Saturday - Tuesday 8:30 AM to 7:30 PM ET

Compensation & Benefits:

We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As an Account Coordinator at Mission Lane, your compensation and benefits would include:

• Hourly Pay: $18.07
• Wellness Stipend: $100 monthly 
• Internet Stipend: $40 monthly
• IT Equipment: Provided for your role during employment
• Paid Time Off: 160 hours annually
• Holiday Pay: 48 hours for company holidays, plus 16 hours of floating holiday time
• Comprehensive Benefits: Health, dental, and vision coverage
• Parental Leave: Paid leave after six months of employment
• Retirement Savings: 401(k) plan with company matching

This position offers the potential for promotion to Account Manager within your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement based performance goals.

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About Mission Lane:

Founded in Decem