National Applications Specialist - Automation - FIELD – 80% Travel

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At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The National Applications Specialist for Beckman Coulter Diagnostics is responsible for moderate to large-scale implementations defined within processes and procedures as well as the network interfacing of complex, multi-discipline, diagnostic laboratory Automation systems. These specialists have the demonstrated ability to communicate and collaborate cross functionally with field service and project management. They partner with Field Specialists and peers, either as part of a team or individually, often on a remote basis. Through their influence and expertise, they assist in development of effective workflows and supporting processes through experience, influence and gaining agreement
with customers.

This position is part of the National Service Support Team covering the United States and will be fully remote, however the position requires location within one hour of a major metropolitan airport in the United States. This role requires at least 80% travel, with much of the travel by plane. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the National Automation team and report to the Automation NSS Supervisor/Manager responsible for implementation of complex automation systems. If you thrive in a dynamic, fast-paced, cross-functional team environment committed to delighting customers with high quality execution in a customer facing role and want to work to build a world-class diagnostic service organization—read on.

In this role, you will have the opportunity to:

• Develop expert software and applications skills to support laboratory auto mation systems, providing technical guidance to field support teams with limited degree of supervision
• Execute implementation processes that create reference level customers
• Communicate complex concepts effectively to both internal and external customers serving as a technical expert, directing and facilitating work activities of others
• Provide advanced applications and workflow troubleshooting, both on-site and via remote phone support, to customers, Field Applications and Hardware Specialists
• Utilize mentoring and training abilities to transfer vital system knowledge and operational skills to customers and front-line support personnel.

The essential requirements of the job include:

• Bachelors degree in Medical, Biological Sciences, or Engineering, or other related technical major, with 3+ years relevant industry or military experience; OR Associates Degree in similar disciplines with 5+ years relevant industry or military experience
• Operational experience with Diagnostics laboratory instrumentation.
• Demonstrated ability to lead, influence and collaborate across customer account and business functions through a proven ability in customer-facing interpersonal communication and facilitation skills.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• This position requires up to 80% flying and/or driving travel, which includes overnight stays, at times on short notice (1 day), working from a home-based office located within one hour of a major metropolitan airport.  Travel will primarily be domestic but may occasionally be international.
• Must have a valid driver’s license with an acceptable driving record. Must have a valid U.S. Passport.
• Ability to regularly lift, move, slide, raise and/or place up to 50lbs.  Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

• Diagnostics Laboratory Automation Applications experience highly preferred
• Strong computer skills (MS Office), knowledge and network/LIS communication and troubleshooting skills

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