Business Operations & Strategy - Controls & Governance

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

Lending Innovation aims to meet the borrowing and financing needs of our customers through installment lending solutions. We are seeking a seasoned Senior Associate to support the Business Operations & Strategy team, focused on Controls & Governance execution. This position sits within Connected Commerce, a business within Chase’s Consumer & Community Banking.

As a Senior Product Delivery Associate in the Business Operations & Strategy team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. The ideal candidate is a highly motivated individual with strong analytical skills, has experience managing complex initiatives across multiple stakeholders, interacting with and presenting to senior management, and develops relationships across all levels of the organization. This role will require a strong project management discipline and a strategic risk and controls mindset. A person that possesses structure, attention to detail and quality, and flexibility will thrive in this position.

Job Responsibilities

• Lead the regulatory and operational change management agenda for the business; assess change impact on business and partner with control managers and product SMEs to enhance processes as applicable
• Monitor business control performance and assess effectiveness, providing guidance on governance activities in order to fulfill external and internal requirements, protect the business, and enable business growth
• Understand, follow, and demonstrate compliance with all relevant internal policies and procedures, as well as consumer regulations / laws to implement improvements; assist in writing business requirement documents to minimize risk of noncompliance
• Proactively monitor adherence to legal / regulatory frameworks and communicate impact of risks (actual and potential), providing guidance on solutions / corrective action
• Oversee issue / action plan activities across Lending Innovation and lead efforts to organize, compile and present evidence to functional partners for resolution
• Lead the execution of special projects from end to end; identify improvement and enhancement opportunities within existing governance and control programs

Required qualifications, Capabilities and Skills

• Minimum of 3 years of financial service experience in business controls, audit, quality assurance, risk management, or compliance-related functions
• Minimum of 2 years of process improvement, project management, end-to-end process reviews, or change management experience
• Demonstrate strong analytical skills, be able to assess and clearly articulate complex issues and design appropriate solutions
• Demonstrated ability to lead; drive results through influence on cross-functional teams
• Work autonomously to manage competing priorities, make subjective and informed decisions based upon output, and achieving the most effective result
• Understand key business functions and knowledge of regulation surrounding business.
• Communicate and present effectively to stakeholders and partners  
• Curiosity and drive to make things better and challenge the status quo
• Highly skilled with using Microsoft PowerPoint, Excel, SharePoint, JIRA and Confluence

Preferred qualifications, capabilities, and skills

• Knowledge of business intelligence or analytical tools (e.g., SAS, Alteryx, SQL, Tableau, etc.)
• Bachelor’s degree or Masters degree with major in accounting, finance or economics, business administration, or information systems
• Agile product lifecycle methodology 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits a