Coordinator, Patient Access

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

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To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Part time

Department:

Registration

All Locations:

20 Maverick Square – Cradock Building

Position Summary:

As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.

Duties and Responsibilities:

• Acts as a mentor to new and existing registration staff. 

• Works with supervisor to orient and train new staff to department policies, procedures and workflow.

• Schedules appointments for all patients as requested by the patient or provider.

• Sets up the recalls for returning patients as instructed by the provider

• Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.

• Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team

• Manages all incoming and outgoing in basket messages

• Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team

• Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.

• Utilizes Dental/Optical software according to the department

• Verify insurance in advance and same day.

Skills/Abilities

• Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.

• Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal

• Demonstrate flexibility while being able to multi task and in a fast-paced environment.

Experience

• At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.

Education

• High School Diploma or G.E.D. required

• Bilingual skills required (spanish/english)

• Maintain annual CAC certification

Pay Range

19.55 up to 29.33 based on experience

NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or c