Customer Service Expeditor

Join The HOYA Vision Care Team!

For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.

We are currently hiring a Customer Service Expeditor in Lewisville, Texas! 

Wage: $18/hour

Shift:  Monday – Friday 9:30am – 6pm

Location: Lewisville, TX

What’s in it for you?

• Health/Dental/Vision/Disability Insurance
• Tuition Reimbursement
• 401K plans
• PTO and Paid Holidays
• And more!

 What you’ll do:

• Use reporting systems to identify late jobs and jobs that are near completion by working with lab personnel
• Tag work in process to identify ‘rush’ jobs in the lab per the lab’s preferred procedures and protocols.
• Work with the Customer Service team to find work in the lab that appears ‘stuck’ or hasn’t moved from a scan station in the expected timeframe.  Engage lab to find and move that work.
• Work with Customer Service to take information they need to the lab regarding trays in work.
• Reactively take requests from Customer Service to the lab for customer requested expediting.
• Utilize technology available – email, DVI, VTM – to update order status promptly and accurately.  

 Qualifications:

• High School Diploma or GED
• Basic computer skills working with Microsoft Office
• Optical experience, preferred
• Bilingual Spanish/English, preferred