Customer Success Manager - Regulatory (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role:
The success of our customers is Veeva's mission and our commitment, delivered by fostering a pro-active partnership and providing best-in-class services. Our RIM Customer Success Manager (CSM) team is specifically focused on the success of our Vault RIM Enterprise customers. Our RIM CSMs are highly skilled individuals with strong life sciences industry experience and RIM Management Systems know-how. Combining our customer knowledge with product expertise, we help customers identify how to add value, adopt best practices, and drive industry transformation.  Successful candidates for this role will have demonstrated RIM domain expertise and will be located in North America. This is a remote, full-time permanent role with Veeva. This is a customer-facing role, and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Own a Customer Success strategy for Enterprise life-sciences customers
• Establish relationships and consistent touchpoints with key customer stakeholders across IT and the Business to establish a strong Veeva RIM program 
• Effectively demo Vault capabilities, including use-cases, best practices, challenges, and how to address known gaps
• Guide customers on best practices to optimize the consumption of Veeva releases (e.g., change management and validation)
• Evaluate how customers are managing their Vault RIM investment and identify efficiency and effectiveness gains
• Effectively influence and drive change within customer organizations
• Connect customers with one another or groups and communities so that our customers have an avenue for peer-to-peer interactions and the development of best practices

Requirements

• 5+ years of experience working with life-sciences companies in Regulatory with a demonstrated understanding of drug development processes and technologies
• 21 CFR Part 11 and/or GxP domain knowledge
• Proven ability to translate between IT and Business stakeholders to ensure business goals are achieved 
• Track record of leading life-sciences software implementation projects as a consultant, business analyst, IT lead, and/or business sponsor
• Must be able to take complex business and software concepts and articulate them to an audience of varying perception levels
• Ability to balance day-to-day project execution and long-term Customer Success within a fast-paced, collaborative team environment
• Ability to travel 25%
• Bachelor's Degree or equivalent knowledge

Nice to Have

• Direct experience implementing /consulting on known regulatory technologies - e.g., Vault RIM, Open Text, DXC FirstDoc, Acuta, Extedo, Amplexor, IQVIA, and/or Paraxel Liquent Participation in industry efforts outside of day-to-day job responsibilities
• Detailed understanding of emerging Regulatory Industry best practices, trends, and/or standards, including eCTD, IDMP, xEVMPD, etc.

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you