Guest Experience Ambassador

TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in San Jose del Cabo, Santa Barbara, Palm Springs, and Nashville on the horizon, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities. 

About the role

• Primary Responsibility
  The primary responsibility of the Drift PM Guest Experience Ambassador is responsible for the overall guest experience, while also performing a variety of Front Desk, Maintenance, Housekeeping, Security and/or Laundry duties to meet daily business needs. Additional responsibilities will include: maintaining proper quality assurance programs, work with Operations Manager/ General Manager to ensure the property cleanliness is maintained, work closely with engineering to ensure rooms and property are maintained and any repairs are fixed. Mandatory Availability Thursday-Sunday.
  
  

What you'll do

• Essential Job Functions
  Anticipate guests’ needs and responds quickly & professionally to all guest requestsProvide information on resort amenities and facilitiesMonitors traffic flow and guest queues within public area; directing guests as appropriateAssists in Guest Pre-Checkin and Check-in processFacilitates lobby safety, cleanliness, and securityOperates general maintenance machinery including hand tools to complete guest related maintenance issuesResponds promptly to Emergency situations and alerts Management when neededMust be tech savvy adhering to the process of communicating promptly with Remote sales team and management via Work Chat in regards to Guest requests/issues. guest complaints while maintaining professional dialogue with guests and finding resolutions to satisfaction.Maintain complete knowledge at all times of all hotel features/services, activities, and events.Inspect, plan and ensure that all materials, workspaces and equipment are in complete readiness for service.Ensure all public areas of hotel are cleanBe able to communicate effectively with guest and provide exceptional customer serviceAdhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and whatever time of the day.Maintain positive guest relations at all timesMonitor and maintain cleanliness, sanitation and organization of assigned work areas.Enforce all property closing duties. Make adjustments to daily tasks and ensure it is communicated to responsible staffGeneral Skills/Qualifications
  

Qualifications

• Previous Hospitality experience/guest service experience in the hospitality industry.The ability to multitaskThe ability to stand for extended periods of timeExcellent organizational and time management skillsMust exhibit good judgment while performing under pressure.Must be dedicated to our goal of providing superior guest experiences.Must be computer literate in Microsoft Office and general computer usagePhysical Requirements Occasionally to Frequently
  Standing XSitting XWalking, Climbing Stairs XLi/Carry up to 50 lbs. XLi/Carry up to 25 lbs. XDriving XNoise XOutdoor Environment/Heat XBending XKneel, crouch, crawl XReach/Handle XClimbing XOverhead Reach XKeyboarding X
  Job Type: Part-time
  Salary: $18.00 - $20.00 per hour
  Benefits:
  401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:
  8 hour shiftAbility to commute/relocate:
  Santa Barbara, CA 93101: Reliably commute or planning to relocate before starting work (Preferred)Experience:
  Cleaning: 1 year (Preferred)Guest services: 1 year (Preferred)Work Location: In person