Associate Director of Clinical Services I

 

ASSOCIATE DIRECTOR OF CLINICAL SERVICES I

QUEENS SUPERVISED RELEASE PROGRAM

 POSTED:8/6/2025

 

 

About CJA

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor's Office of Criminal Justice. CJA is the City's main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency's internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA's programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.

CJA works to reduce jail overcrowding and unnecessary detention in New York City. CJA is the City's main pretrial services agency, combining operations, pilot projects and research under one roof. The Queens Supervised Release Program operates in Queens Criminal Court and serves individuals of all ages who are charged with felonies and misdemeanors, and who present a substantial likelihood of detention but are at risk of failing to appear in court if released on recognizance. It provides pretrial supervision and voluntary referrals for social services, including job training, employment, drug treatment, and mental health counseling. Participants remain in the community and are required to maintain face-to-face and/or telephone contact with a case manager, attend all court appearances, and avoid re-arrest.

Position:

Reporting to the Associate Director of Clinical Services (ACD) II for Supervised Release, the Associate Clinical Director (ACD) I will supervise, support, and lead a professional team of  experienced and entry-level case managers, in providing the best possible care to their clients, including high risk and high needs clients, while adhering to a standard of quality for tracking client data and compliance.

Top Priorities:

Strategy: Support the ACD II in setting the tone and direction of the clinical services unit; support the design and implement strategies and best practices to grow the unit and ensure it remains competitive in the field. 

Program Development & Excellence: Provide programmatic oversight to ensure consistency and continuity in the provision of services. Collaborate closely with Clinical Supervisors and the ACD II to drive departmental initiatives that support the program’s mission, improve outcomes and enhance organizational impact.

People Management: Directly supervise, coach and mentor three Clinical Supervisors, who will be responsible for overseeing a team of 7-10 case managers on each team.

DEIB: Continue to uphold CJA’s DEIB values, ensuring that all programming within clinical services is developed and executed through this lens.

Major Duties & Responsibilities:

Strategy

• Assist in guiding and shaping the evolution of the clinical services unit, overseeing the effective and efficient delivery of all services
• Identify opportunities for improvement and expansion in clinical services; oversee the implementation of all clinical services programs including strategy, execution and impact measurement
• Ensure the integration and alignment of the clinical services strategy with the organization’s strategy
• Collaborate closely with the Director of Clinical Operations to align on strategic goals, coordinate service delivery across sites and ensure consistency across sites and programs (traditional and ICM)

• Develop and/or provide innovative strategies to solve for both clinical and programmatic growth

 

Clinical Services Program Development & Excellence

• Develop, identify, evaluate and/or implement best practices for person-centered, trauma informed approaches.

• Shared responsibility (rotation) with two other ACD I’s in coordinating case assignments for all traditional QSR case management staff

• Provide clinical direction to staff and ensure adherence to intake and service provision protocols.
• Assist all case managers and peers as needed in providing appropriate services to clients with a variety of complex mental health, social, educational and emotional needs.
• Ensure compliance with