Senior Manager, CRM Product

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, CRM Product on the Sales Automation team!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to build world-class tools and solutions for our rapidly growing Go-To-Market teams.

The Sales Automation team are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales, Marketing, and Strategy organizations. The Senior Manager of CRM Product will lead a team of Product Managers to define a roadmap for Twilio’s Salesforce CRM. They will partner with global stakeholders and leadership to set and coordinate a roadmap that operationalizes the highly-visible, cross-functional goals of the GTM organization. This includes from the Top of the Funnel, Opportunity Management, Quote to Cash, and Post-Sales / Infrastructure. The ideal candidate enjoys solving complex, high-stakes problems, is naturally curious and always looking for ways to standardize and simplify while being inclusive of cultural or international differences.

Responsibilities

In this role, you’ll:

• Vision & strategy: Use a deep understanding of your stakeholders and corporate landscape (business goals, big problems to solve, current state) to create and maintain your product strategy. 
• Define a roadmap: Create and deliver a rolling roadmap of GTM initiatives and features that solve for business and user needs. You will balance the long term needs of Salesforce platforms with evolving business needs.
• Leadership: Lead a team of seasoned product managers to define and drive individual roadmaps that align with your strategic goals. Your team can also grow to include line managers.
• Collaboration: Are a trusted and strong leader with a point of view to objectively drive decisions while maintaining healthy relationships. You solve problems before they result in delays or confusion. You are the voice of your customers and advocate for solutions that solve their needs
• Communication: Promote your product and upcoming features so that your key stakeholders are up-to-date and excited for improvements
• Technicals: Have a deep familiarity of the platform(s), applications, data model and analytic tools. Run reports to make data driven decisions and measure success/adoption.
• Organization & Execution: Ensure initiatives are delivered holistically and on-time. 
• Delivering: Enjoy getting MVPs out the door knowing that great user experience and lovable products take ongoing investment, refinement and polish.
• Measure: Own the key success metrics of our Sales automations and build a roadmap of projects to improve

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience in a Product or Program Management role within a technology company
• Experienced people manager
• Ability to define a product vision that excites users and stakeholders
• Experience managing a product roadmap to improve GTM processes
• Experience translating business requirements to technical teams
• Ability to partner with cross-functional stakeholders with varying levels of technical acumen
• Knowledge of end-to-end sales operations
• Strong presentation, communication, and writing skills. You can communicate sophisticated concepts, clearly and concisely
• Experience with Salesforce.com

Desired:

• Experience working with a global, GTM team, either in sales, marketing or operations
• Experience partnering with third-party tool vendors and collaborating on feature implementation