Field Supervisor - Sacramento

Responsibilities include but are not limited to: 

• Manages daily execution of installation and service commitments 
• Review incomplete job issues to determine root cause, address field issues promptly, and communicate other issues to the correct leader. 
• Managing assigned direct reports, including hiring, onboarding, training, performance management, and employee relations. 
• Responsible for field employee development through Avanti Expert program execution 
• Maintains a pulse on market trends and changes impacting construction regulations 
• Proactive partner in staffing needs across all hub locations to deliver sales and profitability commitments 
• Manages through key performance indicators such as units per hour 
• Work cross-functionally with other departments and leaders across the organization 
• Provides feedback to other business leaders based on field observations and experiences 
• Deescalates urgent issues with the ability to identify root causes and establish process improvement 
• Manages staffing balancing across locations to assist with peaks and valleys of business changes 
• Mentors and develops field supervisors in overall leadership and understanding of business 
• Analyze and interpret performance metrics, providing direction to appropriate parties for course correction 

 

Skills/Knowledge:

• Strong verbal and written communication with the ability to present data to top-level leaders and decision-makers 
• Ability to influence non-direct reports 
• Comfortable in a fast-paced environment, managing multiple projects simultaneously
• Exceptionally well organized and efficient to meet commitments 
• Ability to maintain a positive attitude while tackling dynamic projects  
• Talented and strong people manager, mentor, and coach 
• Deep understanding of relationships and how to build/influence others 
• Ability to be innovative and agile to changing business conditions 
• Technically proficient in Microsoft Office, Excel, Outlook, PowerPoint, Word, and Apple iOS 

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The qualifications, physical demands, and work environment characteristics listed below represent the knowledge, skill, and ability required to complete the job successfully.   Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.   

 

Education or Experience: 

 

Prior knowledge of general construction applications and terminology or window and door applications or components is desirable but not required. 

 

Computer Skills: 

Proficiency with Microsoft® Word, Excel, and Outlook software applications. Will be expected to develop proficiency in Avanti software (i.e., FeneVision, etc.) and be/become familiar with Apple iOS. 

 

Communication Skills: 

Excellent verbal and written English language skills and good public relations, public speaking, and customer service skills are required. Ability to read, interpret, understand, and explain documents such as sales processes, product specifications, or warranty manuals. Ability to effectively present information, gather information from others, and respond appropriately to questions from customers, coworkers, and managers.  Must display excellent phone and email etiquette.  Must present an appropriate attitude for the situation when interacting with customers or coworkers.   

 

Professional Skills: 

Must be a team player and strongly desire to learn and promote self-growth.  Must be pro-active, selfdisciplined, self-motivated, and demonstrated to follow projects through to completion.  Attention to detail is required.  Must demonstrate organizational skills, prioritize tasks, and meet deadlines. Must develop customers', coworkers’, and managers' trust, respect, and confidence. Must present in a clean and neat physical appearance.  Must be able to investigate issues and resolve conflicts in the business's and our customers' best interests. 

 

Mathematical Skills: 

Ability to subtract two-digit numbers and to multiply and divide with 10s and 100s.  Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.  Ability to apply introductory algebra, geometry,