Global Go-to-Market Client Solutions Manager

WELCOME TO INGENICO  

 

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.

 

With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

 

ABOUT THE ROLE & TEAM

 

Ingenico is the trusted partner of financial institutions, retail chains and small merchants alike, supplying them with simple and reliable payments solutions. Ingenico covers estate management, security, digitalized merchant experiences and compliancy. We strive to ‘Make Possible’, be the leaders in what we do, and are committed to payments, optimism, innovation, engineering DNA and focus on the future. Our focus is on innovation, agility, value, and resilience. As a part of this growing industry, we aim to grow in our offerings with Android, Cloud, PPaaS and TaaS.

This position will be responsible for identifying customer needs, prioritizing features, guiding the work through the development programs, and managing roadmap execution for our key accounts. It is also the global go-to-market point of contact for Ingenico suite of products and features and will enhance client relationships, ensuring a seamless, positive product journey for our clients. In this role, you will work closely with internal teams, including Sales, Customer Success, GTM teams, and Global Product Management, to align product offerings with client needs, improve engagement, and drive retention.

 

 WHAT YOU’LL DO

 

The main duties and responsibility of this role are to provide solutions and support to clients for all product platforms/services we are providing, which include but are not limited to the following:

 

• Develop and execute a product strategy that prioritizes client engagement (voice of, satisfaction, and retention from a global view.
• Own the specific customer product roadmap and ensure timely delivery of client-focused features and product updates.
• Develop and implement initiatives to drive deeper engagement with key clients, ensuring they derive maximum value from the product.
• Advocate for clients within the organization, ensuring their needs and feedback are considered during the product development lifecycle.
• Lead regular client roadmap meetings, presentations, and demos to ensure that clients are engaged and informed about product updates and new features.
• Voice of the Customer enthusiast, leveraging customer feedback to identify opportunities for product improvements and new features that enhance the customer needs.
• Work closely with internal stakeholders to align product development roadmaps with client expectations and business objectives.
• Collaborate with sales teams to understand client pain points, requirements, and opportunities for product solutions.
• Responsible for communications on product updates and issues to the team so customer expectations can be managed successfully.
• Work closely with Global GTM Launch team, who are responsible for the launch, sales enablement deliverables to ensure they fit sales needs.
• Help drive M360 product roadmap prioritization and client migrations.