Senior UX Researcher

About Sinch

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

About the role

We are looking for a Senior UX Researcher who is passionate about championing user insights and driving a customer-centric culture across a large organization. In this role, you will lead high-impact research, evangelize findings across teams, and champion research insights with aims of influencing product strategy, design, and business decisions.

This role is for the first UX Researcher within Sinch's new US-based Voice of the Customer team. In this early phase, everyone on the team will wear many hats as we establish the organization and begin to deliver value. We're looking for self-starters with a growth mindset, as we'll likely encounter challenges along the way. You will report to the Voice of the Customer director, within the Product Design organization.

Requirements

Evangelizing Research Insights & Driving Organizational Influence

• Champion the value of UX research across the company by delivering compelling narratives, reports, and presentations that resonate with executives, product leaders, and cross-functional teams.
• Communicate research findings in engaging, actionable ways through workshops, storytelling, interactive share-outs, and executive briefings.
• Collaborate with product colleagues to craft strategic roadmaps based on deep user insights and emerging behavioral trends.

Research & Insights Development

• Build and lead strategic UX research endeavors to discover user needs, struggles, and opportunities, applying qualitative and quantitative methods (including user interviews, diary studies, surveys, behavioral analytics).
• Synthesize and frame research insights to help teams develop a clear, shared understanding of the user experience.
• Translate sophisticated findings into actionable recommendations that guide product strategy and drive customer impact.

Collaboration & Partner Engagement

• Facilitate cross-team workshops and working sessions to ensure research findings translate into tangible product improvements.
• Provide mentorship and training to help product managers and designers develop user-centered approaches and research proficiency.
• Influence senior leadership by delivering data-driven insights in a way that is both compelling and persuasive.

Required Qualifications:

• Proven experience conducting UX research, with a strong track record of influencing product and business strategy.
• Deep expertise in qualitative and quantitative research methods, including usability testing, in-depth interviews, surveys, and behavioral data analysis.
• Outstanding storytelling and communication skills, with experience addressing senior leaders and cross-functional teams.
• Ability to turn research findings into actionable insights, ensuring teams can easily apply takeaways to product decisions.
• Strong understanding of product development, design thinking, and user-centered methodologies.

Preferred Qualifications:

• Experience working within a globally distributed large company.
• Experience working with technical customers and regulatory industries

Benefits

Our Values

At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

Bring your authentic self to Sinch

Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.