Patient Dining Solutions Support Director (Travel Required)

 Salary: $90,000-95,000

Other Forms of Compensation: Annual Bonus Potential, Travel Expenses Covered, Cell Phone Stipend 

Territory: Nationwide Morrison Healthcare Business with occasional collaboration with Touchpoint and Unidine- 50% Nationwide Travel

 

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

 

 

Summary: Under the direction of the Director of Patient Solutions Support Team, this position provides leadership for the Morrison field patient services. As such, this position focuses on new business, technology implementations, and Compass Group Patient Program support nationally. 

The position and the team at large are responsible for:

• Designing and implementing Morrison branded patient service programs
• Training field personnel responsible for patient services 
• Innovation of new programs and evolution of existing programs
• Support and participate in sales training on-site, in classes or otherwise stipulated as needed.

Supervisory Responsibilities: Patient Solutions Support Manager team members

Essential Functions and Responsibilities:    

• Actively engaged in the training of Morrison Branded patient dining program standards
• Works closely with My Dining and Compass IT team members to support technology services for patient dining programs during a new business opening or technology implementation.
• Communicates effectively to ensure all deadlines and financial goals are met
• Works closely with the corporate and regional team staff to support field and corporate initiatives.
• Manage and execute various projects simultaneously
• Timely, ongoing, and consistent communication to direct reports & stakeholders to ensure deadlines and goals are met

Compliance expectations:

• Completes all required documentation and reports in a timely, professional and thorough manner.
• Develops and analyzes budget data utilizing the established goals and objectives for the department.
• Communicates effectively with all team members, clients and customers.  This includes telephone, written, and electronic communication.
• Participates and attends company and client meetings, staff development, and professional programs, as appropriate.
• Reads and complies with all policies and procedures of Morrison and Compass as appropriate.
• Follows client facility, Morrison and Compass safety policies and procedures to include incident reporting.
• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact.
• Performs other tasks that may be assigned.     

Qualifications, Education and Experience:        

• • Minimum of 3 years in Patient Dining services experience in acute or long-term care required. Multi-unit experience preferred.
  • Must be willing to travel on a regular basis – 25-50% of time.
  • Strong history of process improvement knowledge, QAPI, data analysis. Six Sigma Certification is a plus.
  • Demonstrates strong technical and scientific knowledge with an awareness of management consideration.
  • Ability to multi-task and establish priorities.
  • Must be experienced with computers and software to include Microsoft Office Suite (Outlook, Excel, Power Point, Teams), Smartsheet, and Project Management experience preferred.  Webtrition experience is a plus.
  • Ability to effectively communicate, verbally and in writing, to all levels of persons.
  • Ability to effectively deliver public presentations.

 

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