Implementation Director

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

The Role

Cedar’s Delivery team is responsible for the end-to-end implementation of Cedar’s product suite. We are seeking an Implementation Director to lead our largest, most strategic implementations. In this role, you will leverage your deep healthcare software implementation experience and advanced executive communication, consensus-building, and risk mitigation skills to independently deliver high-quality, complex technical implementations. Internally, you will serve as a strategic thought partner with Delivery leadership and go-to-market teams on implementation quality and scalability, investing deeply in optimizing our processes, coaching others and growing our team and company. 

Responsibilities

• This is an individual contributor role and will report into one of Cedar’s Delivery Group Leads
• Directly accountable for the success of Cedar’s largest, most strategic implementations
• Lead all aspects of development and execution of implementation project plans to ensure on time, on budget, high-quality delivery; able to execute independently with limited direction and oversight
• Act as a strategic thought partner/senior liaison between Delivery, go-to-market and product teams in designing, building and deploying creative product solutions to meet client requirements and strategic goals
• Support the cross-functional development of an integration strategy based on requirements gathered from technical discovery sessions
• Work autonomously and creatively in navigating and overcoming obstacles, removing barriers to success for clients and colleagues
• Form strong and productive working relationships with client counterparts at all levels (operators to executives), driving all workstreams and vendors to achieving mutual goals
• Coach and mentor Delivery colleagues, leading by example through our most ambiguous and challenging situations
• Actively build and refine tools and processes to improve Cedar implementations that measurably scale the Delivery team
• Create strong feedback loops and serve as the voice of the customer to internal stakeholders to inform improvements to Cedar’s platform and delivery approach 
• Exemplify Cedar’s values

• May require up to 10% travel within the US

Required Skills & Experience

• Experience in a client-facing senior project management, consulting or operations role (or equivalent) within healthcare software/technology implementations
• Experience working with large healthcare systems required; Revenue Cycle Management and/or other equivalent EHR implementation expertise required
• Able to prioritize effectively across complex, interdependent workstreams to achieve deadlines
• Exceptional communications skills; able to succinctly articulate status and risks to executive stakeholders
• Demonstrated collaborative, consultative approach to building lifelong relationships with client executive leaders; advanced ability to maintain trust and rapport, especially during times of conflict or disagreement
• Creative and resilient problem-solver; able to proactively anticipate and mitigate risks independently and coach others to do the same
• Strong analytical skills; fluency in, for example, Jira, Excel, Looker, Tableau, SalesForce

• Preference for familiarity with data structures, relational databases, and cloud infrastructure
• Preference for ability to synthesize and translate requirements into bodies of work for software engineers

• Intellectual curiosity; consistent desire to innovate and improve
• Inspires others to achieve company and individual goals

Applicants must be currently authorized to work in the United States on a full-time basis. 

Compensation Range and Benefits

• Salary/Hourly Rate Range*: $157,250-$185,000
• This role is equity eligible
• This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

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