Business Analyst I (Must have Deregulated Energy Background only, to qualify)

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.


Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.


VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.


Business Analyst I (Must have Deregulated Energy Background to qualify for this role)

VertexOne is seeking a Business Analyst I (BA I) to join our team supporting meter-to-cash processes and Customer Information Systems (CIS) within deregulated energy markets. This is a junior-level Business Analyst role designed for candidates early in their BA career who already possess foundational knowledge or experience in deregulated energy markets and related business operations.
The BA I will work closely with senior team members, clients, and internal departments to support daily operations, gather requirements, document internal processes, assist with client needs, and continue developing business analysis skills within the energy industry. The ideal candidate is detail oriented, organized, eager to learn, and able to communicate effectively while managing multiple priorities. In this role, the BA I will be responsible for gathering, analyzing, and documenting business requirements, as well as writing user stories, acceptance criteria, and defining best practices.

Essential Job Duties:
• Serve as the primary point person for creating, maintaining, and improving documentation for internal teams and clients, including processes, procedures, workflows, and best practices.
• Apply existing knowledge of multiple deregulated electric and gas markets (ERCOT, PJM, NY, OH, etc.) while continuing to expand market expertise.
• Support meter-to-cash processes including enrollments, billing, payments, usage, drops, renewals, adjustments, etc.
• Analyze and validate transactions (814, 810, 867, 820, etc.) to ensure accurate enrollments, drops, billing, payments, usage, and other related processes across all markets.
• Support cross-functional initiatives across client support, roadmaps, client projects, implementations, and market mandates.
• Work with CSMs and Technical Support Analysts to triage issues for existing clients and post go-live for new clients.
• Create broadcasts for internal teams and clients regarding new enhancements, system functionalities, updates, releases, and important changes.
• Research, gather, analyze, and document client requests, projects, and utility/market mandates, ensuring timely updates, accurate implementation, and regulatory compliance with guidance from senior team members.
• Engage in implementation projects by actively participating during the implementation phase and assisting with a smooth transition to Support.
• Collaborate closely with clients to review enhancement requests, gather comprehensive business requirements, and develop a clear understanding of end-to-end business process flows.
• Write and document clear user stories and acceptance criteria, using Gherkin syntax, to ensure proposed solutions align with client needs and industry best practices with guidance from senior team members.
• Participate in 3 Amigos and Refinement sessions with Development and QA to discuss, refine, and confirm shared understanding of user stories and requirements prior to development.
• Familiarity with Agile methodologies is preferred to support effective collaboration with Development and QA teams.
• Execute user acceptance testing (UAT) for enhancements, projects, and roadmap initiatives, market mandates, while thoroughly documenti