Account Manager - Ticket Sales

The Account Manager’s focus is to provide first-class customer service to the Tennessee Volunteers fan base. The representative will generate revenue primarily by creating relationships via outbound/inbound phone calls and face-to-face meetings, with a concentration on retaining season ticket sales, with a secondary focus on single game, mini-plan, and group sales for all ticketed sports. These calls will be supplemented using emails and other marketing efforts.

• Retains the season ticket holders for Tennessee ticketed sports to include: Football, Men's Basketball, Volleyball, Women's Basketball, Baseball and Softball. 
• Makes set number of calls a day as determined by Associate AD & Assistant Director.
• Accepts telephone orders, enters ticket and donor information relating to each order into the computer ticketing system for season, single and post-season tickets for all sporting events. 
• Builds relationships with current fans and prospects to determine the best ticket plan for the customer's needs. Generate data/analytics and customer data reports to drive business strategy and pricing. Execute business strategy plans to increase ticket revenue.
• Generates daily edits of all entries, verifies the accuracy of the entries, and posts the entries. 
• Assists with security measures in the ticket office by following applicable policies and procedures related to security and accountability of tickets and/or revenue. 
• Builds relationships and works with other UTAD staff - ticket operations, Tennessee Fund, marketing, etc. 
• Other duties or special projects may be assigned at the Department management team’s discretion. 

Required Qualifications

• Education: Bachelor’s degree in  Business, Sport Management, Marketing, or a related field required or ability to obtain within the semester of hire.  
• Experience: One year of experience in sales (can include internships, graduate positions, etc.)
• Knowledge, Skills, Abilities:
  • Ability to build relationships with people and natural customer service instincts, as well as a positive team-centric attitude with a professional demeanor, is essential to this position. 
  • Strong critical thinking, problem-solving, and conflict resolution skills, and excellent written and verbal communication skills are necessary. 
  • Ability to engage effectively with others of diverse cultures or backgrounds is essential.
  • The ability to work a non-standard work schedule, which will include nights, weekends, holidays, and the potential for overnight travel, is mandatory. 

 

Preferred Qualifications

• Education: Master’s degree in Business, Sport Management, Marketing, or a related field
• Knowledge, Skills, Abilities:
  • Knowledge of using a ticketing system. 

 

Work Location 

• Knoxville, TN
• Onsite

 

Compensation and Benefits 

• UT market range: 07
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

 

Application Instructions 

To express interest, please submit an application with the noted below attachments.

• Resume
• Cover Letter
• List of 3 Professional References

 

About Tennessee Athletics 

Tennessee Athletics Mission, Vision & Core Values

Mission: To lead the way forward in all aspects of college sports

Vision: Deliver an unparalleled student-athlete experience fueled by the relentless pursuit of comprehensive excellence; be bold and innovative in our approach to recruiting and developing well-rounded graduates, championship-driven competitors and world-changing leaders.

Core Values: Vols lead through…
  » Academic Success
  » Inclusive Preeminence
  » Honesty and Integrity
  » Competitive Excellence
  » Holistic Health and Well-Being
  » The Power of Vol Nation 

The University of Tenness