Revenue Enablement Strategist (Customer Success)

Description

Sprout Social is looking to hire a Revenue Enablement Strategist for the Sales & Success team.

Why join Sprout’s Revenue Enablement Team?

As a member of Sprout’s Revenue Enablement department, you’re an integral part of empowering and inspiring our customers and driving the growth of our business. As a true partner to Sales and Success, we are accountable to—and responsible for—driving significant revenue across new business acquisition and customer growth. Together, we make up our revenue organization, where we lead our go-to-market strategy and establish our goals as one unified team. We put our customers at the center, we’re driven by results, and passionate about our impact on the overall strength and health of Sprout. As individuals, there’s no shortage of opportunities to learn and grow in your current role and beyond. Here, we want you to do your best work, be creative, and take risks. 

What you’ll do

• Drive impactful training and enablement for Customer Success teams by developing resources, programs, and learning paths that directly improve customer retention, adoption, and satisfaction.
• Partner with cross-functional teams (Product, Marketing, Partnerships, and Sales) to distill complex information into clear, actionable takeaways for Customer Success teams.
• Report to the Director of Revenue Enablement, collaborating closely to ensure enablement priorities are aligned across the entire Revenue organization.
• Serve as a bridge between Customer Success and other departments, ensuring timely communication, consistent messaging, and alignment on customer-facing initiatives.
• Own and evolve continuous education programs for CS teams.
• Partner with first, second, and third-line CS managers to identify skill gaps, measure progress, and implement targeted development opportunities for their teams.

What you’ll bring

Our ideal candidate understands the value Revenue Enablement plays in delivering scalable training that can lead to high-performing success teams. You have a strong grasp of the customer journey and lifecycle in a B2B SaaS environment and are experienced in building programs that improve onboarding, drive product adoption, and deepen customer relationships. In addition, you have experience and confidence in working with stakeholders at every level and driving strategic, high-impact opportunities for training and resource development.

Ideally, you have previous experience in customer success roles where you saw firsthand what drives team performance and customer satisfaction. You’re a strategic thinker with a collaborative spirit, passionate about equipping customer success teams with the tools, training, and resources needed to deliver exceptional customer experiences.

The minimum qualifications for this role include:

• 3 - 4+ years experience in customer success, enablement role, and/or a similar customer-facing function
• Experience in building and delivering training to customer-facing teams through live and e-Learning methods
• Experience driving org-wide projects with multiple stakeholders

Preferred qualifications for this role include:

• Familiarity with building e-Learning in a Learning Management System
• Proficiency in a Content Management System, like Highspot, Showpad, or Seismic 

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social onboarding to learn the ins and outs of the product and better understand the value that Sprout delivers to our customers
• Get to know your fellow teammates in the Revenue Enablement organization and meet with key stakeholders across Customer Success to understand current working relationships
• Familiarize yourself with our Customer Success operating model, team structure, and core processes
• Familiarize yourself with the Enablement operating model, team process, and core processes 
• Begin listening to customer calls, reviewing CS data, and identifying initial areas of opportunity for enablement

Within 3 months, you’ll start hitting your stride by:

• Partner closely with CS leadership to identify skill gaps and build a prioritized enablement roadmap
• Collaborate with the Enablement team to design, implement, and operationalize required enablement programs via e-learning modules and e-learning-based sessions
• Begin contributing to regular customer success communications such as newsletters, training sessions, and knowledge base updates
• Start developing training sessions based on the highest priorities and needs identified by Success, which include, but are not limited to: process training, messaging, and product updates
• Own