Client Manager

Company Description

R25_0007790

#LI-Hybrid

Hybrid role in Bentonville, AR

Job Description

As a Client Manager, you will play a pivotal role in ensuring client satisfaction and engagement by providing insightful analysis, actionable recommendations, and proactive thought leadership. You will deliver timely outcomes and customer value through data and analytics, enhancing the overall customer experience and NielsenIQ's performance. Each day presents new challenges in the dynamic and fast-paced retail environment, offering you the opportunity to grow and make a significant impact.

Key Responsibilities:

• Client Issue Resolution: Identify, diagnose, and decompose client business issues
• Stakeholder Leadership: Lead client stakeholders by fostering strong relationships and understanding their strategic goals and processes
• Insight Provision: Offer insights and recommendations showcasing thought leadership and analytical aptitude
• Knowledge Development: Build expertise across NielsenIQ's tools, data assets, and industry verticals
• Advanced Analysis: Utilize NielsenIQ solutions and market knowledge to conduct advanced issue-based analyses with clear, proactive insights and action-oriented recommendations
• Collaborative Opportunities: Seek collaborative opportunities internally and externally to enhance projects by working across teams at NielsenIQ
• Revenue Goals: Contribute towards achieving overall revenue goals and operating plans through lead generation

Qualifications

Requirements:

• Education: Bachelor's Degree required, Master’s Degree preferred
• Experience: 4-8 years in FMCG, CPG, and Retail industries, applying knowledge to client-related business issues.
• Analytical Skills: Strong analytical aptitude, experience with syndicated data and market research techniques
• Client Service: Experience in client service environments, with the ability to develop, maintain, and grow client relationships in complex situations.
• Technical Proficiency: Highly proficient in Microsoft Office software

Qualifications:

• Communication: Skilled and polished communicator, adept at handling client issues and presentations.
• Client Relationship: Proven ability to elevate client relationships and expand business engagement.
• Project Management: Strong project management skills with the ability to manage multiple priorities.
• Lead Generation: Experience identifying, building on, and passing along sales opportunities.
• Urgency and Accountability: Sense of urgency and accountability to drive client outcomes.
• Data Synthesis: Ability to synthesize data and simplify findings into actional recommendations that solve client business issues.
• Collaboration: Able to work collaboratively with internal and external teams.

This role has a market-competitive salary with an anticipated base compensation of the following range: $76,500-$92,000k. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

Additional Information

Why You'll Love Working Here:

• Dynamic Environment: Every day brings new challenges and opportunities to learn and grow in the fast-paced retail sector.
• Impactful Work: Your insights and recommendations will directly influence client satisfaction and drive NielsenIQ's success.
• Innovative Culture: Be part of a team that values creativity and innovation, always pushing the boundaries to find better solutions.
• Supportive Community: Enjoy a collaborative atmosphere where your contributions are recognized and celebrated.
• Professional Growth: We prioritize your development, offering numerous opportunities for learning and career advancement.
• Work-Life Balance: We understand the importance of balance and strive to create a flexible and supportive work environment.

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Our Benefits