Client Support Specialist

About Us
Committed to making a difference, InDebted was founded to change the world of consumer debt recovery for good. We're disrupting a broken industry and creating a better way for businesses to recover debt - where the customer comes first.
We’re a global, digital first and customer-obsessed team of over 270 people, living and working across 11 different countries.
And we’ve also recently been named the AFR BOSS Best Place to Work! By focusing on the happiness and wellbeing of our people, we’ve created a truly flexible, purpose driven and engaging workplace. We’re all here with one shared vision - to remove barriers to financial freedom for all people.
About the Role
Our Client Success team is responsible for identifying prospects and turning them into revenue generating clients to achieve organisational goals.  As part of this team, Client Success and Implementations are responsible for ensuring our clients are getting the most value out of our solution, working with them to expand our service offerings and ensuring we are helping them to be more successful. 
This role will provide excellent support to our clients to ensure our clients experience great service and resolution of their issues.

What you will do during your day to day?

• Respond to Client Support Emails according to the set response times
• Complete Remittances whilst following the policy and procedures for each client remittance process
• Maintain client files and recall files
• Manage and close client specific reporting
• Sorting of mail 
• Interact with clients daily through email and telephone. Strong written and verbal skills are required.
• Manage and respond to clients’ concerns to understand why they are reaching out to us. Be able to acknowledge clients' concerns, clarify the issue, determine the cause of the problem, and fix it.
• Meet and exceed client requirements and deadlines
• Comply with applicable laws, regulations, policies, and procedures. Work with our cross-functional team to improve the experience of our clients. 
• Work collaboratively with other departments to reach the department and company goals. You will value unique perspectives and you will encourage your peers to participate to their fullest
• Utilise excellent written and verbal communication skills to interact clearly and concisely with clients with the aim of providing a world-class customer service experience. 

About you

• Self-motivated, organized, and resourceful - You should possess critical thinking and problem-solving skills to provide the highest level of service to clients
• A minimum of 2 years Customer/Client Service experience
• Strong organisational skills and the ability to lead a department in the absence of department manager.
• Ability to be discrete and maintain high levels of confidentiality
• Strong support and interaction within the organization and all departments.A high level of proficiency with Slack, Excel, Word, Front and other web-based tools to interact with clients and complete their daily tasks.
• Ability to successfully multitask and interact with clients and other departments within the organisation
• Experience working in a fast-paced team environment
• Familiarity with debt collection regulations in the United States is a plus

Our Benefits 
At InDebted, you get a lot more than just a highly rewarding and exciting career. We also offer:
US Medical and Health Benefits-  Access to competitive benefits provided by Mutual of Omaha and UHCFully distributed teams - as a global business, we offer the ability to work from anywhere, as long as there is sufficient business hours overlap with your core teamFlexible Paid Leave - we offer a trust based leave model that enables people to take the right amount of leave they need in order to be their best at work and homeRemote Work Stipend - we provide a quarterly amount to enable you to purchase the items you need to be successful and productive in your roleEmployee Equity - all new employees qualify for inclusion in our ESOP Uprise and NexGen EAP® - to support the mental health and wellbeing of all our employees we offer a digital wellbeing and coaching service that can be accessed worldwide. 
At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.