Job Description Summary

The Head of Global Service Parts Planning plays a critical role in ensuring efficient and optimized service parts availability across a global network to meet regional and local service levels through robust planning and inventory management execution. This position partners with the service organization, regional leaders, commercial, manufacturing, customer service, and logistics to ensure strategies, programs, and resources are aligned to achieve service levels that meet customer expectations while delivering operational and financial performance.

This leader must combine strategic vision with hands-on execution, analytical rigor, global awareness, and the ability to influence and inspire others to deliver exceptional service parts planning and inventory optimization in a dynamic global environment.

Job Description

Essential Functions:

I. Job Summary

• Lead the strategy and day-to-day execution of global service parts planning and inventory management while shaping enterprise strategy by engaging senior stakeholders across global regions and functions.
• Own responsibilities from demand forecasting, planning, and inventory optimization to ensure service levels, while driving continuous improvement and transformation in talent, process, information, and technology.
• Proactively manage conflict and competing priorities to build consensus and deliver transformative business outcomes.
• Drive alignment on high-impact initiatives through vision-setting, influencing at scale, and navigating complex organizational dynamics.

II. Key Responsibilities

1. Strategic Leadership & Tactical Execution

• Set and adapt global service parts planning strategy aligned with organizational goals and market conditions.
• Translate strategy into actionable plans, ensuring cost-effective, efficient, and customer-focused operations.
• Balance big-picture thinking with hands-on oversight of planning activities and operational performance.

2. Demand Forecasting & Inventory Management

• Direct global demand forecasting processes using advanced planning tools and analytics.
• Manage inventory lifecycle: procurement, warehousing, distribution, and disposal.
• Maintain optimal stock levels to meet service demand while minimizing holding costs and obsolescence.
• Monitor and report KPIs: service parts availability, lead times, cost efficiency, balance sheet impact, and P&L performance.

3. Operational Problem-Solving

• Use data-driven insights to identify trends and adjust supply strategies.
• Proactively resolve issues related to inventory shortages, excess stock, and logistics disruptions.
• Develop and execute contingency plans to mitigate risks and maintain service continuity.

4. Global Coordination & Collaboration

• Partner with regional leaders, service teams, manufacturing, and logistics to ensure timely delivery and quality.
• Build strong supplier and logistics relationships to optimize global operations.
• Communicate effectively across 174 countries, adapting to diverse regulations and customs.

5. Continuous Improvement & Transformation

• Drive operational excellence through process improvements and technology adoption.
• Implement change management, communication, and training plans for new systems and processes.
• Foster a culture of accountability, collaboration, and continuous improvement.

III. Skills

• Strategic planning + operational execution
• Advanced analytics and forecasting
• Leadership and team management
• Financial acumen and KPI management
• Global supply chain expertise
• Strong organizational and program management skills

IV. Desired Soft Skills

• Strategic thinking with tactical agility
• Resilience and adaptability
• Customer focus and integrity
• Innovation and continuous improvement mindset

Qualification/Requirements

• Bachelor’s Degree in a technical or operations field with a minimum of 7 years’ experience in an operations or supply chain leadership role

• Previous experience in materials planning preferred

• Proven leadership skills including the ability to motivate cross functional & international teams to achieve business goals

• Strong business acumen, including a financial background

• Understanding of Healthcare Service business and FDA regulated industry

• Key skills include Strategic planning with operational execution, strong analytical abilities, leadersh