Customer Service Associate

Overview

VPNE  is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business.  Our employees are energetic, friendly, and proactive in helping VPNE build its brand.

 

Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of employees who are spirited, driven, and diverse?

 

If so, park yourself at VPNE. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future!

 

The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. The customer service associate is a crucial player in providing VPNE’s top-notch level of service and providing customers and guests with an exceptional experience.

Responsibilities

• Make exceptional guest experiences the priority in every interaction
• Contribute to a safe environment for all guests and employees per company and site-specific guidelines
• Maintain a ready to serve posture that is welcoming to guests
• Make eye contact and smile to all guests to acknowledge them
• Make guest assistance the priority
• Work efficiently, without rushing, to assist guests
• Use VPNE preferred word choices while speaking with guests
• Follow all cash handling guidelines per company policies

Qualifications

Years of Experience: Entry Level

Language Skills: Proficient in English both verbally and written

Education Requirements: High School Diploma/GED

 

Requirements:

• Ability to read, write and verbally communicate in English
• Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolong standing, running, and prolonged sitting and in all weather conditions
• Ability to receive medical and security clearance for one or more locations
• Possess the manual dexterity to operate essential office equipment, including computers and cash registers
• Possess the mental acuity to be able to process cash and manual transactions
• Strong sense of customer service
• Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
• Be at least 18 years of age
• Be able and willing to smile during every customer interaction
• Maintain uniform standards while around the account
• Ability to create relationships with customers
• Organization and strong problem-solving skills

Benefits:

• Paid weekly
• Medical, Dental, Vision
• 401K with company match
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance