Sr. Analyst, Fraud & Investigations

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This position will be hired on a SuccessFlex basis.

The hired associate must reside within 35 miles of the following location:

Grandview: 1000 Yard Street Grandview OH, 43215

Work schedule: 2 days in office, 3 days remote.

This role does not qualify for employer-sponsored work authorization.  Nationwide does not participate in the Stem OPT Extension program.

Sr. Analyst, Fraud & Investigations

Cathy Beswetherick, Fraud Specialist for Annuity and Life Operations, is excited to announce a new Sr. Analyst, Fraud & Investigations opportunity!

This role will be responsible for investigating complex fraud cases across Annuity and Life Operations, identifying suspicious activity, and implementing prevention strategies tailored to the organization. This role will also lead fraud reporting and dashboard management, collaborate with internal and external partners, and stay ahead of emerging fraud trends to protect our clients and business.

Key Responsibilities:

• Investigate moderate to complex fraud cases across Annuity and Life Operations, identifying patterns and root causes.
• Monitors communications and responds to general inquiries related to fraud and investigations.  Delivers clear, concise, and complete case resolution responses that include investigative details and recommendations.
• Recommend, implement, and monitor fraud prevention policies and controls to ensure effectiveness and compliance.
• Communicate case developments and findings to management, Legal, DRM, and other internal stakeholders.
• Represent Operations on cross-functional fraud-related committees and working groups.
• Provide proactive support to business partners, including data analysis, trend identification, training, and consultation to raise fraud awareness and prevention capabilities.
• Support projects focused on continuous improvement, onboarding new fraud prevention tools, and evaluating/implementing enhanced fraud controls.
• Manage the ALO Fraud Prevention SharePoint site and dashboard, ensuring content is current and actionable.
• Delivers an outstanding customer service experience to all internal, external, current, and prospective customers.
• Stay current on industry fraud trends (e.g., deepfakes, account takeover, cybersecurity threats) through ongoing education, seminars, conferences, and company-sponsored training.
• Collaborate with IT, Risk, and Compliance teams to assess fraud risks related to new products, services, or operational changes.
• Prepare reports and metrics for senior leadership and regulatory bodies as needed.

Qualifications:

• Experience in fraud investigation, risk mitigation, financial services, or related fields.
• Strong analytical and problem-solving skills.
• Clear and professional communication skills.
• Comfortable working independently and managing multiple tasks.
• Proficient in Microsoft Office (especially Excel and PowerPoint).
• Familiarity with fraud trends and prevention tools is a plus.
• Commitment to continuous learning and technical proficiency.

Pay Band:  E3

 

Job Description Summary

Are you passionate about protecting our customers and our company from fraud and its negative impacts? We are skilled investigators who use technology, data, and our investigative skills to identify fraud patterns and trends, proactively and reactively, and prevent wrongful, criminal actions aimed at Nationwide. If you are tenacious, naturally curious and adaptable to the constantly evolving investigative environment in which we work, we want to know more about you!

As a Sr Analyst, you’ll be responsible for conducting low to moderately complex fraud investigations and providing fact-based analysis and educated recommendations to our business partners so they can mitigate any fraud risk or concern. Additionally, you’ll be responsible for partnering and consulting with business units and leaders to implement state of the art fraud detection and prevention capabilities to help protect members and the enterprise from fraudulent activity. Finally, you’ll be responsible for monitoring tools and reports designed to proactively detect suspicious activity and fraud techniques.<