Head of Transactional Banking

Head of Transactional Banking

Full-time, Permanent Role

Based in Britomart, Auckland

At Westpac New Zealand, our purpose is to help New Zealanders thrive. Within Institutional and Business Banking (IBB), Transactional Banking plays a critical role in enabling our clients to manage payments, liquidity, working capital and trade with confidence. This is a senior leadership opportunity to shape and lead one of Westpac New Zealand’s most strategically important banking franchises, while building a culture where people can do their best work and grow.

If you’re a collaborative, commercially astute leader who enjoys developing talent and delivering meaningful outcomes for customers, we’d love to hear from you.

Mō te tūranga | About the role

As Head of Transactional Banking, you will have end-to-end accountability for the strategy, performance and growth of Westpac New Zealand’s Transactional Banking business across IBB.

Reporting to the Managing Director, IBB, you will set and deliver a clear multi-year strategy to ensure our transactional propositions are market-leading, scalable and embedded in client relationships. Your remit spans payments, cash management, liquidity, working capital, trade, digitisation and ESG-enabled solutions. You will balance commercial outcomes with customer experience, operational excellence and disciplined risk management. As a core member of the IBB leadership team, you will help shape broader business strategy, influence enterprise investment priorities, and represent Westpac’s transactional capability with senior clients, regulators and external partners.

You will translate strategy into a practical roadmap, with clear priorities and measures of success, supporting balance sheet growth, client primacy and long-term relationship value. You will foster a customer-led culture and set clear expectations for service models, workflows, turnaround times and service quality. You will also lead ongoing improvement through digitisation, automation and straight-through processing to strengthen client experience and lift NPS. Playing a key strategic leadership role in developing our future payments, liquidity and working capital management and trade finance capability will be critical to success in this role.

As a people leader, you will lead and develop a high-performing leadership team and specialist workforce. You will build capability and succession, and create an environment of accountability, inclusion and commercial ownership, where diverse perspectives are valued and people are supported to thrive. You will guide the business through change with clarity and pace, maintaining engagement and performance through transformation.

Nā tāu rourou | What will you bring?

You are a senior banking leader with experience in Institutional, Corporate or Transactional Banking, and strong technical credibility across payments, cash management, working capital, trade or related transactional solutions. You bring a track record of delivering commercial growth while improving customer outcomes, and you enjoy leading large, complex teams through change. You have the presence and influence to work effectively in senior governance forums, and you build trusted relationships across a complex enterprise.

Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best

• Additional purchased leave options up to 4 weeks per year

• Banking benefits, insurance discounts and superannuation scheme

• Growth and development – we provide opportunities for development and promote internal mobility

• Recognition - we recognise and reward our star performers

• School holiday subsidy - help you balance work and family during school holiday

• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

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