Principal Analyst - Customer Supp System

Principal Analyst - Customer Supp System

Reporting to: Director - Business Services & Support

Location: Augusta, Maine

Work Type: Office

The base salary range for this position is dependent upon experience and location, ranging from $102,000 - $132,00 plus bonus

Job Summary

Provide research and analysis of billing and retail access area requests to define and document business requirements, develop solutions employing technology and to develop and implement billing and retail access configuration models. Enter/administrate billing rates into SAP. Assist in assessing the impact of proposed solutions or enhancements to other systems or business areas. Use project management abilities to coordinate development, testing, and implementation of system changes with IT (e.g., defining requirements, developing work plans, coordinating testing and cut over to production, and training end users). Use effective interpersonal and communication skills to liaison between the billing, Client Fulfillment and IT staff and/or system vendors. Much of daily work is completed with minimal supervision

Key Responsibilities

• Considered "expert" within Billing and Retail Access area with emphasis on rate configuration, technologies used and systems deployed. This includes knowledge of system operations, data retrieval and reporting via standard SAP querying & reporting tools.
• Develop and implement solutions and/or Billing and Retail Access Configuration changes to meet new as well as ongoing requirement from Billing, Bill Printing, Pricing, and Rate & Regulatory departments.
• Perform system administration tasks such as application security, configuration, maintenance, upgrades, debugging, reporting, issue resolution with IT and/or system vendors and compliance with audit and regulatory controls.
• Act as liaison and communicate effectively with business users, vendors, and IT to resolve systems/application needs and issues.
• Assist in assessing impacts of any application or system changes on business operations and other applications and systems.
• Anticipates business/regulatory needs & develops standards, process improvements and documentation for billing solutions.
• Ensure that the business requirements of the proposed solution are incorporated into design specifications.
• Create testing strategies for proposed solutions and coordinate resources to plan and execute user acceptance testing.
• Act as an experienced mentor to others in business area, provides training as required.
• Transfers knowledge raises level of productivity and expertise of business unit.
• Research business areas current systems/applications and processes to identify potential risks and opportunity to promote process improvements based on best business practices and utilizing functionality within business systems.
• Promotes a customer service focus when approaching assigned projects and billing system trouble shooting.
• Acy as SME to support regulatory filings, may represent company at regulatory meetings, committees, or hearings.
• Able to represent company at industry events.

Required Qualifications

Experience: 10 Years

• Ten years of experience with business systems (SAP highly preferred) in a billing environment.
• Knowledge of billing system administration, operations and analysis including data retrieval and reporting through vendor provided software.
• Ability to lead the introduction, enhancement, and maintenance of billing systems, including trouble shooting, mentoring of junior team members and creating complex rate structures.
• Demonstrated ability to communicate effectively with billing team, internal customers, IT and system vendors. Familiarity with the system development life cycle and standard project management methodologies desirable.

Education: BS/BA Degree

• Bachelor's degree in mathematics, Research Methodology, Computer Science, Business, or another analytical discipline.
• Master's Degree in analytical discipline is desirable.

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or eternal)
• Communication
• Collaboration
• Leadership (people managers/leaders)

Company:

CENTRAL MAINE POWER CO

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employee