Senior Site Reliability Engineer

Company Description

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $190M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. 

#LI-Hybrid

Job Description

We seek a highly skilled and experienced Platform Engineer for our SRE team. You will be crucial in designing, building, and maintaining the robust infrastructure that powers our products and services. This is the perfect opportunity if you are passionate about creating scalable and highly available systems and enjoy working in a collaborative and fast-paced environment. 

As the SRE Platform Engineer, you will actively participate in developing and implementing best practices in site reliability engineering, ensuring high system availability, scalability, and performance.

Responsibilities

• Design, develop, and maintain our platform infrastructure, ensuring high availability, scalability, and reliability.
• Collaborate with cross-functional teams to understand product requirements and provide technical guidance for infrastructure design and implementation.
• Build and maintain automated systems for deployment, monitoring, alerting, and incident response.
• Participate in incident handling, investigating, and resolving production incidents to minimize impact and ensure system stability.
• Perform capacity planning and optimization to ensure the platform meets performance and scalability targets.
• Conduct regular system and performance analysis, identify improvement areas and implement solutions to enhance efficiency and stability.
• Troubleshoot and resolve complex system issues, including performance bottlenecks, network connectivity problems, and infrastructure failures.
• Implement and maintain security best practices throughout the platform, ensuring compliance with industry standards and regulations.
• Collaborate with software engineers to define and implement DevOps practices, CI/CD pipelines, and infrastructure-as-code (IaC) approaches.
• Participate in on-call rotations to provide support for the production environment, responding to and resolving incidents in a timely manner.

Qualifications

• 5+ years of relevant work experience as a Platform Engineer, SRE, or similar role, implementing operational processes and tools, managing environments, and large-scale cloud application environments.
• Strong knowledge of system architecture and networking concepts, specifically designing scalable and fault-tolerant systems.
• Very good knowledge of Automated Build Systems (e.g., Jenkins, ArgoCD) for building and managing CI/CD pipelines.
• Proven experience in "Everything as code": infrastructure (e.g., Terraform, CrossPlane, Packer) and configuration management (e.g., Ansible). Scripting is second nature.
• Proficiency in at least one programming language (e.g., Python, Go, Java) and experience with scripting languages (e.g., Bash, PowerShell).
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) and cloud platforms (e.g., AWS, Azure, GCP).
• Solid understanding of Linux-based systems, including administration, troubleshooting, and performance tuning.
• Knowledge of monitoring and logging frameworks (e.g., Prometheus, ELK Stack) and experience with implementing observability practices.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide effective solutions.
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Proficiency in English, both written and spoken.

Additional Information

We are a fast-paced growing company, and we are hiring and growing a lot in our Madrid office. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you!

• Permanent Contract and a competitive compensation package (Stock Options also included)
• Private Health Insurance (Sanitas) and monthly restaurant tickets (Edenred) will be entirely covered by us.
• Up to 25 EUR per month for a gym subscription.
• Flexible retribution plan for kindergarten & transport tickets. 
• Flexible Hours and unlimited vacation (employees have unlim