Customer Service Escalation Specialist

Job DetailsLevel: ExperiencedJob Location: Dubuque Office - Dubuque, IA 52001Education Level: High SchoolSalary Range: $12.00 - $12.00 HourlyAre you passionate about delivering exceptional customer service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you!

We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX, and WV! Pay rate: $12.00 per hour.

 

Responsibilities:


Handle customer inquiries via phone, email, some outbound calls/emails required
Provide information about products and processes
Troubleshoot and resolve issues and concerns
Document and update customer records based on interactions
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately, and efficiently
Navigate between computer screens (CRM Software, ACD System, Email, and Web Browser) while actively listening and entering customer information


Requirements Include:


Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
Experience in an environment in which customer interaction is required
Excellent oral and written communication skills in English
Enjoys working on a team


Training:


Product training
Systems training 
On-the-job training 


Home Environment and Workspace:


Dedicated home office workspace, preferably a separate room with its own door
Ability to hardwire internet, plug directly into your router
Agents are responsible for maintaining the workspace in a safe condition
Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.
You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.


Schedule:


8-hour shift
Full-time
Day shift
Monday to Friday


Benefits:


Health, dental, vision, and life insurance
401(k)
Daily Pay
Employee assistance program
Gym membership subsidy
Referral Program


Ready to make a difference? Apply today and join a team that values your skills and contributions!

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
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