Customer Success Manager, Carbon Mapper and CARB

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

We are looking for a Customer Success Manager (CSM) to drive the success of our engagement with Carbon Mapper and the California Air Resources Control Board (CARB). This role is in direct support of the recently-awarded Satellite Data Purchase Project (SDPP) from the State of California. In this role, you will work closely with stakeholders to ensure they maximize the value of Planet’s satellite data and analytics, supporting methane emissions monitoring, air quality initiatives, and regulatory compliance efforts.

This position requires a strategic thinker with excellent relationship management skills, a passion for environmental monitoring, and the ability to translate technical capabilities into customer impact. This role will appeal to candidates who are passionate about sustainability, air quality, and climate resilience.

This is a full-time, remote position based in California.

Impact You'll Own:

• Serve as Planet’s primary point of contact for CARB’s SDPP, ensuring seamless collaboration with Carbon Mapper and other stakeholders.
• Drive adoption and effective use of Planet’s data and analytics within CARB’s methane emissions and air quality monitoring programs.
• Work cross-functionally with Product, Sales, and Technical Support teams to address customer needs and provide solutions.
• Conduct training, webinars, and workshops to onboard CARB users and enhance their technical proficiency with Planet’s platform.
• Proactively monitor account health and provide data-driven recommendations to optimize CARB’s workflows.
• Advocate for CARB’s needs internally at Planet, influencing product roadmaps and future capabilities.
• Support contract renewals and expansions by demonstrating value and aligning Planet’s offerings with CARB’s long-term objectives.
• Track and report key success metrics, ensuring CARB achieves its regulatory and sustainability goals.

What You Bring:

• 4+ years of experience in Customer Success, Account Management, or related roles, preferably in environmental science, geospatial data, or climate technology.
• Advanced understanding of remote sensing, methane emissions monitoring, and regulatory frameworks relevant to CARB’s work.
• Excellent communication and relationship-building skills, with the ability to work with government agencies and technical teams.
• Ability to translate technical concepts into clear, actionable plans for non-technical stakeholders.

What Makes You Stand Out: 

• Understanding of Hyperspectral applications
• Experience with platforms like ArcGIS, QGIS, or Google Earth Engine
• Previous Program Management experience
• Experience with geospatial tools (e.g., GIS, QGIS, ArcGIS) and data visualization

#LI-REMOTE

Application Deadline:

June 28, 2025 by 11:59 PM PDT

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off 
• 16 Weeks of Paid Parental Leave
• Remote-friendly work environment 
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement an