Customer Financial Services Supervisor

<span><span><span><span><span><span><span><span><span><span><span><span><span><p><span><span><span><span><span><span><span><span><span><span><span><span><span>Company:</span></span></span></span></span></span></span></span></span></span></span></span></span></p></span></span></span></span></span></span></span></span></span></span></span></span></span>GBR FedEx Express UK Limited<p></p><p></p><p>Address:</p>R. Lionesa<span><span><span><span><span><span><span><span><span><span><span><span><span><p>Scheduled Weekly Hours:</p></span></span></span></span></span></span></span></span></span></span></span></span></span>40<p></p><p></p><span><span><span><span><span><span><span><span><span><span><span><span><span><p>Worker Type:</p></span></span></span></span></span></span></span></span></span></span></span></span></span>Regular<p></p><p></p><span><span><span><span><span><span><span><span><span><span><span><span><span><p>Posting Start Date</p></span></span></span></span></span></span></span></span></span></span></span></span></span>13-Oct-2025<p></p><p></p><span><span><span><span><span><span><span><span><span><span><span><span><span><p>Posting Close Date:</p></span></span></span></span></span></span></span></span></span></span></span></span></span>30-Oct-2025<p></p><p></p><span><span><span><span><span><span><span><span><span><span><span><span><span><p>Job Family:</p></span></span></span></span></span></span></span></span></span></span></span></span></span>FXE-EU: Customer Financial Services Supervisor (ID)<p></p><p></p><span><span><span><span><span><span><span><span><span><span><span><span><span><p>Position Summary:</p></span></span></span></span></span></span></span></span></span></span></span></span></span><p>We have an exciting opportunity for you to join our team as Customer Financial Services Supervisor.</p><p></p><p><br/><b>Who we are:</b><br/>FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.</p><p></p><p><br/><b>What you will be doing:</b><br/>We are seeking a <b>Customer Financial Services Supervisor</b> to manage and oversee our Resolution Hub team members. You will provide coaching and guidance to the team, ensuring they deliver exceptional service aligned with our company standards. You’ll also drive performance, resolve operational challenges, and foster a culture of collaboration and continuous improvement.</p><p></p><p></p><p><b>Objectives to this role:</b></p><ul><li><p><b>Team Development &amp; Coaching</b></p><ul><li><p>Provide on-site coaching and guidance to the vendor’s team, ensuring all team members meet established performance and quality standards.</p></li><li><p>Deliver at least two structured training or feedback sessions per month to address skill gaps and foster continuous improvement.</p></li></ul></li></ul><ul><li><p><b>Stakeholder Collaboration</b></p><ul><li><p>Act as the primary liaison between the vendor and internal teams, ensuring alignment on goals and priorities within the first month.</p></li><li><p>Facilitate bi-weekly meetings with internal stakeholders and vendor leadership to discuss performance, challenges, and strategic initiatives.</p></li></ul></li></ul><ul><li><p><b>Process Improvement</b></p><ul><li><p>Identify and implement at least two process improvements within the first six months to enhance operational efficiency or customer experience.</p></li><li><p>Collaborate with the vendor to standardize workflows and ensure adherence to best practices.</p></li></ul></li></ul><ul><li><p><b>Customer Experience Optimization</b></p><ul><li><p>Drive initiatives to improve customer financial services satisfaction, ensuring at least a 10% improvement in key customer satisfaction metrics within the first six months.</p></li><li><p>Work closely with the vendor team to address customer pain points and reduce escalations.</p></li></ul></li></ul><ul><li><p><b>Compliance and Reporting</b></p><ul><li><p>Ensure vendor adherence to [Company Name] policies, procedures, and regulatory requirements, with zero compliance breaches during the probationary period.</p></li><li><p>Deliver detailed monthly performance reports and insights to senior leadership, highlighting successes and areas for improvement.</p></li></ul></li></ul><ul><li><p><b>Cultural and Relationship Building</b></p><ul><li><p>Foster a collaborative and positive culture between [Company Name] and the BPO vendor by establishing clear communication channels and trust within the first 30 days.</p></li><li><p>Host at least one team-building or cross-functional activity