Project Manager - Supporting Customer Resolution Services

<p><span><b><b>Job Description:</b></b></span></p><p><b><b>Are you a proactive and well organized multitasker who is excited to contribute to the success of our global Customer Resolutions Services team and gain valuable business experience within operations and the Aerospace industry?</b></b></p><p></p><p>Then this position could be something for you. It is located in Copenhagen, Denmark.</p><p></p><p><b><b>What the job is …</b></b></p><p><span> </span><span>As a Project Manager, you will become a part of a global and diverse team of more than 300 colleagues located in Copenhagen, London, Hamburg, Singapore, Beijing and USA. This means that there's also the opportunity to travel 10 to 20 days a year in order to meet your colleagues, establish your network and grow your portfolio. </span></p><p></p><p><span>The role will, amongst other tasks, be focusing on safeguarding the fulfillment of the Customer Resolution Services (CRS) objectives (collaborating with relevant internal stakeholders to ensure the timely completion of tasks and monitoring the progress against strategic goals) and coordinating business management and strategic projects, ensuring timely execution and follow-up. A great opportunity to gain an insight into the entire CRS functioning and the business as a whole.</span></p><p></p><p><span>The position is reporting directly to the Global HO Customer Resolution Services (CRS), with the following tasks within the scope:</span></p><ul><li><p><span>Support the Head of CRS in daily business with recurring and non-recurring tasks, incl. planning, agenda preparation and follow-up</span></p></li><li><p><span>Conducting in-depth internal and external research and analysis (customer experience, efficiency) on dedicated business topics to support decision-making</span></p></li><li><p><span>Global coordination of the CRS team (organizing workshops and cross regional alignment efforts), in cooperation with the global CRS leadership team </span></p></li><li><p><span>Managing internal/external communication (interacting with colleagues and customers worldwide) and enhancing the visibility of the global CRS team</span></p></li><li><p><span>In addition, supporting the HO CRS in his Order2Invoice (O2I) related responsibilities such as data analytics, project management of dedicated O2I topics and maintaining strong working relationships</span></p></li></ul><ul><li><p><span>Freedom to organize your daily work</span></p></li></ul><p></p><p><b>Your qualities include:</b></p><ul><li><p><span>An inherent drive to proactively contribute to your team's success </span></p></li><li><p><span>Good change management, communication and stakeholder management skills</span></p></li><li><p><span>Good business acumen</span></p></li><li><p><span>Structured, well organized and strive for excellence </span></p></li><li><p><span>Analytical with quantitative problem-solving skills</span></p></li><li><p><span>Curious and keen to learn and grow</span></p></li><li><p><span>A willingness to be engaged in a wide variety of tasks</span></p></li><li><p><span>Understand the importance of working with confidentiality</span></p></li></ul><p></p><p><b>What we expect you offer:</b></p><ul><li><p><span>Relevant 3-5 year operational background within Customer Services, Logistics or Supply Chain is an advantage. </span></p></li><li><p><span>Excellent written and spoken English language skills </span></p></li><li><p><span>Skilled in modern communication tools</span></p></li><li><p><span>Experience in the aviation industry would be an asset</span></p></li></ul><p></p><p><b>What does your next challenge look like?</b></p><p><span>At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.</span></p><p></p><p><span>We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.</span></p><p></p><p><span>In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.</span></p><p></p><p><span>Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.</span></p><p></p><p><span>If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.</span></p><p><span> </span></p><p><span>If you want to know more about our business, have a closer look at our website</span><a href="http://www.satair.com/" rel="noopener noreferrer" target="_blank"><span> www.SATAIR.com</span></a><span> or check out our SATAIR Youtube Channel at</span><a href="http://www.youtube.com/sataircompany" rel="noopener noreferrer" target="_blank"><span> </span><span><span>www.youtube.com/sataircompany</span></span></a><span> !</span></p><p></p><p>Come on b