Customer Experience Specialist

About Worldline

Worldline [Euronext: WLN] is a global leader in the payments industry and the technology partner of choice for merchants, banks and acquirers. Powered by c. 18,000 employees in more than 40 countries, Worldline provides its clients with sustainable, trusted and innovative solutions fostering their growth. Services offered by Worldline include in-store and online commercial acquiring, highly secure payment transaction processing and numerous digital services. In 2022 Worldline generated a revenue close to 4.4 billion euros.worldline.com

 

This is Worldline

Customer Experience Specialist

 

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

 

The Opportunity

You will be part of our international Regulated Business Service team that manages a rapidly growing portfolio of Regulated Business customers that is servicing customers. If you are an organized, innovative, and process-driven person, we await you!

 

Day-to-Day Responsibilities​

• You are the single point of contact for live customers regarding any operational questions or issues regarding our products.
• You are customer-focused, understand the actual needs, and are willing to go this extra mile to satisfy those needs.
• You can do a first analysis, take appropriate action, and collaborate with other departments and stakeholders to resolve issues and service customers in the best way.
• You provide support for customer service including financial queries, answering product questions, and providing answers to basic technical and administrative questions.
• You Independently process all kinds of requests from our customers, partners, and third parties and follow up on ongoing requests.
• You actively assist in all areas of the team, including participation in problem-solving activities and implementation of changes.

 

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up, and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

 

• Fluency in English and Polish is beneficial. 
• Bachelor's degree
• Around 2 to 3 years of relevant customer experience
• Ability to work independently as part of an international team.
• Good communication skills
• Experience with MS Office or IT systems (Salesforce & Web focus) will be an asset. 

• Bachelor's degree
• Around 2 to 3 years of relevant customer experience
• Ability to work independently as part of an international team
• Good communication skills
• Experience with MS Office or IT systems (Salesforce & Webfocus) will be an asset 

 

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

 

• Be part of a company guided by a strong purpose to do good and recognized as the top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Yearly bonus

The 18 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.