Senior Audit & Compliance Specialist - Commercial Multiperil

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The purpose of this job is to develop audit schedules based on best practices for procedural claims audits using various sampling methods. This includes evaluating exposures, ensuring consistent  practices, and driving quality improvements across complex claim types. The Senior Audit & Compliance Specialist focuses on one or more lines of insurance audits to include Workers’ Compensation, Commercial Multiperil (CMP), General Liability, Inland Marine or Commercial Auto.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs procedural claims audits based on various sampling methods.

• Provides analysis and improvement planning based on audit results.

• Conducts double reviews to ensure continuous calibration and consistent understanding and adherence to claims best practices.

• Analyzes quality issues and provides feedback to stakeholders.

• Develops audit schedules for the department.

• Develops questionnaires and manages assessments for internal audit tools.

• Oversees and prepares responses to all audits, whether internal or external.

Develop workflows and implement training for technical and non-technical employees to ensure operational integrity.

• Plans, develops, and provides ongoing technical training and staff development programs.

• Utilizes previous knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.

• Updates the claims procedures accordingly on the department’s SharePoint site.  

• Provides performance and skill assessments to managers and supervisors on an ongoing basis.

Collaborates with multiple employees on auditing, training and customer service issues for the department.

• Partners with leadership to ensure service and quality levels are within standard operating procedures for the department.

• Evaluates log of approved manuscript endorsements and facilitates filing with applicable States, Department of Insurance (DOI). 

• Develops and implements formal training programs and workflows for department endeavors.

• Collaborates with department leadership to help develop/mentor/train support staff to ensure compliance. 

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities but may mentor and/or train junior team members.

EDUCATION AND EXPERIENCE

High school diploma or General Education Degree (GED), required.  Bachelor's degree preferred. Minimum 6 years of technical claims handling experience is required.  Prior audit experience is highly desirable.

CERTIFICATES, LICENSES, REGISTRATIONS

None required

KNOWLEDGE AND SKILLS

Strong knowledge of claims insurance principles and practices. Excellent verbal communication skills required, as well as time management, good organizational skills, sense of urgency, and attention to detail. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to read and interpret documents such as safety rules, operat