Accounts Receivable Travel Accounting Clerk - cxLoyalty

Join our Accounting team responsible for the Accounts Receivable functions within the travel segment of one of the global leaders in finance. If you love Corporate Accounting and working with numbers and enjoy implementing the skills you’ve acquired with your experience, then be a part of our exciting journey!

As a Travel Accounting Clerk in the cxLoyalty Accounts Receivable team, you will be responsible for handling all correspondence related to Accounts Receivable accounting functions, clearing high volume support center tickets, open receivables and customer refunds within the Travel Business segment for cxLoyalty.

Job Responsibilities

• Support processing daily with refunds, review of service center tickets, and email correspondence from internal and external customers to ensure accurate processing of redemptions. All exceptions/errors must be resolved without delay.     
• Assist in monitoring and researching open receivables and support tickets in order to meet key performance metrics.
• Assist with performing weekly and monthly reconciliation and invoice review.  This includes the generation of departmental reporting used for billing and reconciliation.
• Prepare and generate the appropriate client reports for internal and external individuals in an accurate and timely manner.
• Manage large data elements, and navigate between various systems and processes to more efficiently reconcile transactions in an organized and timely manner 
• Attend training classes for the launch of new programs and/or recurring training.  
• Maintain updated process documents and work on special projects as needed

Required qualifications, capabilities, and skills

• Proficient in Excel and Microsoft Office products (i.e., Pivot Tables and VLOOKUPs)
• Possess effective communication skills, both verbal and written.
• Demonstrated problem solving skills and strong mathematical skills. 
• Ability to adapt to new and different computer programs and software to enable efficient data gathering and analysis
• Ability to research, compile, analyze and interpret data

Preferred qualifications, capabilities, and skills

• Possess strong communication skills, both verbal and written and strong interpersonal and collaborative skills.
• Strong organizational skills and detail oriented
• Ability to work independently

• Exhibits enthusiasm and cooperation as an active member of a team environment

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans