Operations Specialist - Recruiting & Hiring

At Pacific Science Center, our mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. Our colleagues are passionate lifelong learners who live our mission every day. Each of us commits to bring an inclusion, diversity, equity, and access (IDEA) focus in every aspect of our work. Join our collaborative team and help steward our warm, welcoming, community-learning environment at PacSci.


As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. If you have some of the knowledge, skills, and abilities listed and you share PacSci's values and support our mission, we encourage you to apply.


Position Title: Operations Specialist – Recruiting & Hiring
Department: Admissions & Guest Services
Reports to: Guest Services Operations Manager
Pay Class: Full-time Regular
FLSA Status: Hourly, Non-Exempt

Position Summary
This role is one of two Operations Specialists that works in close partnership with the Guest Services Operations Manager, making up the Guest Services Operations Team. The Guest Services Operations Team develops, implements, and improves policies and procedures for the Guest Service on-site operations, as well as directly handling administrative tasks. This includes exhibit admissions, daytime and evening theater operations, concessions, inventory management and ordering, workforce management, and cash management. The team evaluates the effectiveness and success of training materials, standard operating procedures, and the guest experience at PacSci to refine their deliverables to meet operational needs. They support Guest Services department goals by prioritizing the guest experience in every facet of their work while helping to run a smart and sustainable business.
Both Operations Specialists own specific areas of responsibility that come and go seasonally. This Specialist leads Guest Services Host recruitment and hiring, while the other Specialist leads Guest Services Host onboarding and retraining. Both Specialists support each other in these areas of responsibility at times, particularly when one or the other is out on PTO. Both Specialists share regular operations tasks that occur on a consistent schedule, allowing the task load to shift between them and accommodate projects as needed.
The Operations Manager oversees strategic policy design and governance, work force management strategy, audits of cash operations, leads major team projects, and manages the distribution of shared tasks between both Operations Specialists.
Essential Duties & Responsibilities
Duties and responsibilities that distinctly reside with this Operations Specialist includes:
GS Recruiting and Hiring
• Oversees the recruitment process for new Guest Services Hosts, working in partnership with Guest Services Supervisors to determine hiring needs on an ongoing basis.
• Sources candidates and develops a robust talent pipeline for the GS team - proactively identifying, engaging, and nurturing relationships with potential candidates for future roles

• Ensures all hiring practices within the Guest Services Department are fair, inclusive, culturally competent, and equitable.
• Works in partnership with Guest Services Supervisors to review and edit Guest Services Host job descriptions, interview questions, interview materials, and interview structure as needed
• Screens applicants by reading applications and selecting first round candidates.
• Tracks the interview process for applicants, ensuring timely movement through the process.
• Acts as the primary point of contact for applicants, inviting them to interviews, communicating with them as they advance through the process, and following up with interview results.
• Schedules and conducts interviews, working in partnership with the Guest Services Supervisors, who hold the final decision on hiring Guest Services Hosts.
• Clearly outlines the expectations of the job to applicants during the interview process, ensuring applicants understand the position as best as possible.
• Ensures timely onboarding of selected candidates, tracking their process as they go through the offer letter and background checking process.
• Works with the People & Culture team to ensure all necessary tasks prior to the new hire’s first day are completed, including clearing background checks and reference checks, communicating first week schedule, submitting internal new hire onboarding forms, and communicating first day details to the new hire.
• Reviews the recruitment screening proc