Operations Manager

About The Lisinski Law Firm

Firm Mission Statement

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

About the role

Manage and oversee end-to-end case production including signup, interview/form creation, and case assembly.  Establish and monitor production metrics, identify/implement improvements, manage and oversee staff. 

Schedule: Monday to Friday 9:00 am to 5:00 pm EST

Payrate: 125.000$ Annually.

What you'll d

Essential Job Functions & Responsibilities

·        Manage and oversee day-to-day production of cases

·        Oversee case flow throughout the firm to ensure cases are moving quickly and efficiently as possible, identify improvements in the chain and refine and train the team on procedures to increase efficiency

·        Identify opportunities for process improvement; develop solutions and implement improvements

·        Develop, implement, and track KPIs and other metrics to assure optimal team/department performance

·        Assure appropriate staff levels based on actual and anticipated caseload, develop and submit staffing plans as needed/requested

·        Maximize efficiency in all aspects of case preparation and submission and document firm processes

·        Develop and propose solutions/ideas for areas of concern.  Assure process documentation, training/user guides are updated and accurate

Essential Skills, Knowledge & Abilities

·        Demonstrated, successful experience identifying opportunities for process improvement/quality improvement, problem-solving ability and implementing solutions

·        Experience with LEAN methodology preferred

·        Experience with a remote workforce, particularly in Latin America, is preferred

·        Assembly-line or similar experience highly preferred

·        Spanish-speaking is a plus

Minimum Qualifications

·        Bachelor’s degree in business, management, or related field.  Four (4) additional years related experience may be substituted for a degree

·        3-5 years management experience in a production-based environment