Intake Coordinator – Regional Peer Services (Bi-lingual)

Description

Title: Intake Coordinator – Regional Peer Services

Position Type: Full-time, Non-exempt

Reports to: Regional Director of Peer Services

Base Location: Newburgh

Schedule:  Monday - Friday 9:00am - 5:00pm

Pay Rate:  $22.69/hr

About Independent Living, Inc.

Since 1987, Independent Living Inc. (ILI) has been increasing access, encouraging self-determination, and advocating for the rights of people with disabilities in the Hudson Valley, of New York. Following the traditional independent living (IL) model, the majority of ILI’s board and staff are individuals with disabilities and use personal, lived experience to support others in the community – turning perceived deficits into assets.

Why Work with Us?

• Join a mission-driven organization dedicated to building a barrier-free society and supporting independent living
• Be part of a collaborative workplace that embraces diversity and innovation, where every team member’s voice and lived experience are respected and valued
• Be part of an organization that champions inclusive hiring practices and actively welcomes individuals of all abilities, recognizing the value of both visible and non-visible disabilities
• Be the first point of connection for individuals seeking support, playing a vital role in ensuring timely access to recovery and independent living services 
• Gain hands-on experience across multiple programs and counties, strengthening your skills in coordination, advocacy, and community resource navigation

About the Role

The Intake Coordinator – Regional Peer Services supports the daily operations of regional peer programs, including Onward Recovery and Reach One, across multiple counties. This role serves as a primary point of contact for individuals seeking services and is responsible for coordinating intakes, managing front desk operations, and ensuring efficient administrative workflows.

Reporting to the Regional Director of Peer Services, this position plays a key role in connecting individuals to appropriate services, maintaining accurate program data, supporting outreach efforts, and ensuring smooth coordination between staff, participants, and community resources.

What You’ll Do

• Coordinate and process all intakes, admissions, and discharges for regional peer programs across multiple counties
• Serve as the first point of contact by greeting, engaging, and assessing individuals’ needs in person and by phone
• Manage front desk operations, including call routing, scheduling, appointment coordination, and coverage
• Prepare, compile, and distribute intake packets and referrals to appropriate staff
• Maintain accurate and timely data entry in the agency database, including service documentation and referrals
• Track program participation, group attendance, and complete monthly reports
• Develop and distribute program calendars, flyers, and communications to participants and stakeholders
• Maintain email distribution lists and support communication of program events and updates
• Create and manage social media posts and respond to inquiries related to program services
• Maintain program files, shared drives, and documentation including forms, calendars, and meeting minutes
• Record and distribute notes from staff meetings and maintain organized program records
• Coordinate office operations including supply inventory, purchasing, and voucher submission
• Ensure proper functioning of office equipment and coordinate service when necessary
• Monitor compliance with office procedures including sign-in logs, visitor tracking, and vehicle usage
• Assist with volunteer and intern coordination, including onboarding, mentorship, and recordkeeping
• Accompany staff in the field when transporting individuals to treatment, as needed
• Participate in meetings, trainings, and agency initiatives as required

Requirements

The Ideal Candidate Will Have

• High School Diploma or equivalent required
• Bilingual in Spanish and English (required)
• Strong customer service and interpersonal skills
• Excellent organizational and time management abilities
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications (Outlook, Word, Excel)
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and ability to maintain accurate records
• Ability to maintain confidentiality and professionalism at all times

It Would Be a Plus if You Also Have

• Experience in a human services, nonprofit, or peer support environment
• Familiarity with independent li