Senior Accounts Receivable Manager

Introduction to Demandbase: 

Demandbase helps B2B companies hit their revenue goals using fewer resources. How? By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. Our account-based technology unites sales and marketing teams around insights that you can understand and facilitates quick actions across systems and channels to deliver big wins. It’s flexible, scalable ABM built for you.

As a company, we prioritize both the advancement of careers and the development of world-class technology. We invest heavily in people, our culture, and the communities around us. We have offices strategically located in San Francisco and New York in the US, and Hyderabad, in India and we embrace a hybrid work model in these regions. Outside of these areas we offer a remote work option and boast a significant presence in Austin, TX, Seattle, WA, and London, UK. Continuously lauded as a great place to work, we are Great Place to Work Certified, and have earned distinctions such as "Fortune's Best Workplaces in the Bay Area,"Best Workplaces in Technology," "Best Workplaces for Millennials," and "Best Workplaces for Parents"!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of achieving our mission to transform the way B2B companies go to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the Role:

The Senior Accounts Receivable Manager is a player/coach role and will leading the billings and collections teams. The position reports to the Senior Director of Revenue. This is a remote position and we’re considering candidates who live anywhere in the United States.

The base compensation range for this position for candidates in the SF Bay Area is: $111,000 - $167,000. For all other locations, the base compensation range is based on the primary work location of the candidate as our ranges are location specific. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skillset, years of experience, and depth of experience.

What you’ll be doing:

• Manage and oversee all AR processes, including invoicing, collections, cash application, and customer account reconciliations.
  
  
• Ensure accurate and timely billing aligned with SaaS subscription terms (monthly, quarterly, annually).
  
  
• Lead and execute the AR portion of the monthly close process, including reconciliations, journal entries, aging analyses, and reporting deliverables.
  
  
• Maintain and monitor the AR aging report; prioritize collections activities to drive reduction in Days Sales Outstanding (DSO).
  
  
• Manage customer invoicing and collection efforts for new products, SKUs, and pricing models, ensuring billing set-ups are accurate and scalable.
  
  
• Partner cross-functionally with Sales Operations, Product, and Finance teams to operationalize billing for new product launches and product catalog changes.
  
  
• Collaborate with the Finance Systems and IT teams to identify, implement, and optimize system enhancements that streamline AR processes and improve automation.
  
  
• Establish and enforce effective AR policies, procedures, and internal controls to optimize cash flow and compliance.
  
  
• Drive efficiencies by leveraging, building, and training offshore team members to support scalable AR operations.
  
  
• Collaborate with Sales, Customer Success, and Support teams to resolve billing disputes promptly and professionally.
  
  
• Address escalated accounts and support legal collections processes if necessary.
  
  
• Prepare and deliver weekly, monthly, and quarterly AR and collections reporting, including KPIs like DSO, delinquency rates, and cash forecasting.
  
  
• Participate in and lead continuous improvement initiatives in AR processes and operations.
  
  

What we’re looking for:

Required Skills and Experience

• Bachelor’s degree in Accounting, Finance, or a related field.
  
  
• Minimum of 7 years of AR management experience, ideally within a SaaS or subscription-based business.
  
  
• Strong understanding of SaaS billing models (MRR/ARR, usage-based billing, renewals).
  
  
• Hands-on experience supporting monthly financial close cycles and reconcili