Sr Customer Solutions Manager, Global Financial Services, GFS - CSM

Are you passionate about shaping the future of the financial services industry through the translation of a customer vision into actions that realize long-term value through innovation? Do you have the business and technical acumen to earn trust with business executives and project team members alike? Are you a savvy problem solver motivated to surprise and delight customers and advocate on their behalf? If yes, then we would love to talk to you.

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Global Financial Services team to work with one or more of our largest financial services industry customers. CSMs help customers realize sustained business value by accelerating their cloud transformation journey.

Global Financial Services CSMs are trusted advisors, applying experience and industry thought leadership to help customers realize the transformative value of inventing and building in the cloud.

Customer Influence – CSMs build the relationships needed in order to understand the customer, their business context, and their strategic goals in order to proactively guide and mitigate risks in their cloud journey.

Focus on Excellence – We take pride in leveraging the knowledge and expertise of our team in support of customer delivery, and celebrate the enhanced impact we have by bringing the best of AWS and partners in solutioning for customers.

Overcome Complexity through Agility – CSMs bring clarity to complexity. We evangelize experience-based learning and an iterative approach to demonstrate results and value early. By prioritizing enablement and operational excellence, we strengthen our customers’ confidence in their ability to migrate and operate at scale on AWS.

Have Impact and Grow – We take intentional actions to support each other and recognize the impact this has. We bring our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth and leadership are available to all.

Guided by Facts and Data – We rely on fact-based results and data, contextualized through our expertise to inform functional priorities, and influence AWS services and industry solution opportunities.


Key job responsibilities
From emerging startups to the largest global financial services companies, Customer Solutions Managers (CSMs) are Trusted Advisors guiding customers through the value realization, enablement, and governance facets of their cloud transformation journey.

Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud adoption lifecycle through the introduction of AWS services, AWS partner solutions, AWS best practices, and other.

Enablement: You build and drive programs to achieve organizational cloud readiness and cloud fluency through skills guilds, experience-based accelerators, training partners and other.

Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of cloud adoption framework, cloud center of excellence, communities of practice, and other.


A day in the life
Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business/IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, and internal AWS teams to orchestrate execution of target customer outcomes.

You will act as the critical connective tissue between various AWS teams, apply your technical and program management expertise to solve some of the most complex and challenging technology problems today.

Working backwards from the customer:
• You will define opportunities and understand associated business and technical risks that are strategic to the customer’s cloud journey including large-scale migrations, data and analytics, digital innovation, high performance computing, product innovation, business agility, and other.
• You will influence technical stakeholders at customer, pre and post sales and drive detailed business and technical discussions and alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.
• You create, manage, and deliver business and technology initiative programs navigating risks, roadblocks, and constraints applying acceleration frameworks effectively.
• You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
• To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you might also package best practice learnings into a reusable asset for internal re-u