Manager, Client Solutions (2026-8044)

The Manager, Client Solutions has the responsibility to understand customer needs and business challenges and to formulate solutions that integrate a combination of service offerings; This individual will work to increase penetration into existing customer accounts and identify potential opportunities for all CareTria / Knipper Health Pharmacy Programs to provide additional solutions to client needs. Establish and maintain client relationships to ensure continuous growth. Responsible for delivery of creative client solutions; ensuring quality execution and the overall health of client relationships.

KEY RESPONSIBILITIES:

• Directly responsible for establishing strong, long-term working relationships with client contact(s) to ensure high level of client satisfaction is managed on an on-going basis. Ensures effective and timely internal and external communication within the account.

• Develop & design solutions for customer projects based on requirements & industry standards.

• Supervise business books and ensure perpetual client service and revenue growth.

• Establish a deep familiarity with each clients’ strategic priorities, expectations, and challenges.

• Develop and deliver presentations to existing customers to expand current business based on observations and customer objectives.

• Partner cross-functionally to facilitate continuous improvement and/or to identify new services.

• Establish regular touchpoints with clients to monitor client engagement.

• Oversee client satisfaction process and take corrective action when weaknesses are identified.

• Provide recommendations to continuously leverage technology for increased client value

• As the escalation point of contact, document issues and work cross-functionally to achieve timely resolution of issues that impact client deliverables related to customer service and/or customer satisfaction.

• Responsible for maintaining, updating, and understanding all client to company interactions.

• Monitor performance of all assigned accounts and facilitate timely intervention when appropriate.

• Safeguard against revenue leakage while seeking and maximizing growth opportunities

• Monitor and provide updates on items impacting program financial health

• Ensure standards of financial control are maintained. Responsible to assure timely and accurate estimates, SOWs, invoicing, and reconciliation reporting are provided to the client.

• Keep abreast of the status of client’s programs. Includes high-level variance tracking of schedule and budget and understanding of allocated resources.

• Responsible for the development of QBR slides for assigned accounts.

• Ensure cross-functional teams are kept up to date daily on all changes/updates that affect the client.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

• Education/Training: Bachelor’s degree (BA/BS) or equivalent experience required.

• Business Experience: 5 years + management experience with related industry experience.

• Proven history of sales/ revenue generation. Pharmaceutical life cycle experience strongly

KNOWLEDGE, SKILLS & ABILITIES:

• Strong passion for problem solving and customer service.

• Strong management and organizational skills

• Demonstrated track record in achieving results.

• Behavior consistent with CHART values

• Keen ability to develop solutions to satisfy both the customers and company’s needs.

• Strong strategic and analytical abilities

• Approaches challenges with a “can do” attitude.

• Is a champion for the customer

• Gains satisfaction from fixing problems and delighting customers.

• A creative thinker that considers problems and opportunities from multiple angles

• Strong written and verbal communication skills

• Strong attention to detail

• Ability to travel to client locations (ground and air transportation).

• Ability to travel to and attend work industry sponsored trade shows both regional & national.

• Advanced computer skills; Word, Excel, PowerPoint and Visio

PHYSICAL DEMANDS:

• Business travel may be required

• Extensive manual dexterity (keyboarding, mouse, phone)

• Use of phone for communication

• Sit for prolonged periods of time

• Occasionally stoop, kneel, and crouch

Reasonable accommodations may be made