Renewals Specialist

Your Title: Renewals Specialist

Job Location: Dayton, OH or Knoxville, TN

Our Department: AECO Construction Software

The Renewals Specialist role is an hourly position that is responsible for owning and executing the renewal lifecycle with our current customer base. This position is responsible for increasing retention, minimizing churn, locking in the most favorable terms, identifying growth opportunities, and passing insights back to the business. The ability to create strategic partnerships with our customers and internal stakeholders, such as Sales and Customer Success Managers, is essential to be successful in this position. The Renewal Specialist is responsible for ensuring that our customers are set up for success while optimizing financial outcomes.

What You Will Do:

• Responsible for cultivating, influencing, and securing account renewals while protecting and enhancing customer trust.

• Execute all phases of the renewal process, including account review, notifying the customer, quote creation, and executing win/win strategies to close the renewal.

• Partner and collaborate with internal resources such as Customer Success, Sales, Product Management, and Legal to develop renewal strategies for each customer based on data-driven decisions.

• Identify customer requirements early on, uncover roadblocks and demonstrate strong communication skills to drive the renewal to on-time closure.

• Adopt new initiatives and programs proactively.

• Monitor at-risk renewals/accounts and develop a plan of action.

• Meet or exceed quarterly and annual renewal goals.

• Prepare activity and forecast reports as requested.

What Skills & Experience You Should Bring:

• Strong knowledge of Salesforce

• Associate’s degree preferably majoring in Finance, Accounting, or Business, plus one to three years experience in customer support, service and/or management, accounts receivable or equivalent experience.

• Sales and/or customer service experience.

• Background with sales processes including quoting, billing, and contracts is a plus. 

• Must have excellent written and verbal skills in order to move and communicate across functional groups and levels. 

• Basic Project Management skills/experience is a must.

• Ability to develop ongoing improvements and processes to enhance team performance.

• Ability to interface with C-Level executives and owners.

• Background with sales processes including quoting, billing, and contracts is a plus. 

Preferred

•  Bachelor’s degree in Finance, Accounting, or Business is desirable with an Enterprise software company.

• One to three years of experience working with software solutions for the construction industry.

• Solid understanding of order processing and coordinating with functional departments.

• Demonstrated experience in supporting a sales or financial-oriented organization.

• Salesforce and DOMO experience.

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

$22.07–$34.20

Pay Rate Type

Salary

Bonus Eligible?

No

Commission Eligible?

Yes

Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee St