Afterhours Account Coordinator

JOB PURPOSE 

The Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team, maintaining daily contact with our customers and acting as the face of NTG to our customer operations teams.  

Monday - Friday, 15:00 - 00:00 ET
  

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Act as the front-line resource to provide customer service on the assigned account(s) 

• Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered 

• Monitor and manage account’s building, scheduling, and tracking responsibilities  

• Manage communication of all applicable loads to after-hours tracking and coverage teams  

• Help develop and execute the customer service expectations for all associated accounts 

• Respond to all customer emails within the expected time window of the customer 

• Provide best-in-class service/communication to assigned customers in an effort to grow the relationships 

• Monitor and manage account’s shipments to assure best practices are maintained 

• When applicable, manage account’s TMS/Portals to maintain best practices   

• Complete required training 

• “Close out” accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier’s request or per customer requirements 

• Maintain knowledge on NTG’s service offerings to identify opportunities for modal and regional diversification with customer 

• Consistent communication with Account Managers and Operations Leads about growth opportunities 

• Perform other related duties assigned 

JOB REQUIREMENTS  

• Bachelor’s degree in Business or related field preferred but not required 

• 1 year of transportation or logistics experience strongly preferred 

• Strong communication and negotiation skills 

KNOWLEDGE, SKILLS, AND ABILITIES  

• Exceptional customer service and problem solving skills 

• Competitive nature with a sense of urgency in a fast-paced environment 

• Attention to detail and highly organized 

• Team player with multi-tasking and prioritizing abilities 

• MS Office proficiency and related computer knowledge 

• Microsoft Excel experience preferred 

**MAY PERFORM OTHER DUTIES AS ASSIGNED** 

WORK ENVIRONMENT 

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

PHYSICAL <