Administrative Assistant II

Position Title:

Administrative Assistant II

Job Group:

Professional & Scientific

Required Minimum Qualifications:

High school diploma or equivalent and 3 years of related experience

Preferred Qualifications:

Bachelor’s degree in a related field.

2-3 years of administrative experience in a counseling, healthcare, student services, or similar client-support setting.

Experience with appointment scheduling, referrals, or coordinating services and maintaining confidential records.

Experience assisting with the organization of events, outreach activities, or trainings.

Job Description:

Student Counseling Services at Iowa State University is seeking an Administrative Assistant II who brings a steady, welcoming presence to a busy student-focused environment. In this role, you will assist students with check-ins, appointment scheduling, and general inquiries, helping them access services with clear information and a supportive first point of contact. You will also contribute to the administrative and logistical work that keeps the center operating efficiently, including outreach materials, event preparation, and routine office processes.

This position offers a meaningful blend of student interaction and behind-the-scenes coordination. You’ll work with a team that values reliability, strong communication, and organized systems, while also having space to manage your own tasks independently. If you enjoy creating order, supporting others, and contributing to a positive student experience, this role provides purposeful work within a collaborative environment.

What You’ll Do

• Assist students with check-ins, appointment scheduling, and front-desk communication

• Support daily office workflows, documentation, and organizational procedures

• Prepare outreach materials, track event participation, and coordinate logistical details

• Maintain records, surveys, and basic data reporting

• Communicate with students, staff clinicians, and campus partners as needed

What You'll Get

• Insurance benefits beginning on your first day, with timely enrollment

• Robust retirement options with substantial university contributions

• Paid vacation, sick leave, and holiday pay

• Tuition reimbursement available after one year of employment

• A reliable Monday–Friday schedule that supports work-life balance

• A collaborative, service-oriented workplace dedicated to supporting students

About Student Counseling Services

Student Counseling Services provides mental health support, outreach, and educational resources that promote student well-being and academic success. The center collaborates with campus partners to connect students with timely, accessible services and works to create a welcoming environment where students feel supported and heard.

Learn more about our services and team at: https://cyclonehealth.iastate.edu/student-counseling-services

Level Guidelines

• Career-level position demonstrating proficiency and knowledge of related competencies

• Works under direct to general supervision and may receive guidance on more complex assignments

• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature

• Applies thorough knowledge to respond to inquiries and requests

• Able to resolve most problems and issues and respond to requests without escalation

• Provides guidance to students

• May provide supervision to one to two other staff or lead a small work team

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS806

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

• Resume/Curriculum Vitae

• Letter of Application/Cover Letter

If you have questions regarding this application process, please email