Supervisor, Shipping & Receiving

Company Description

Wonderful Citrus is North America’s leading integrated grower, shipper and packer of fresh citrus, including clementines/mandarins, navel and Valencia oranges, lemons, limes, grapefruits, and other citrus varieties. Wonderful Citrus farms more than 74,000 acres of fresh citrus and has supplier relationships around the world to ensure a year-round supply. Our citrus can be found in all channels of distribution, with our consumer brands most visible in the produce department of grocery stores across the globe under our flagship consumer brands, Wonderful Halos Mandarins, Wonderful Seedless Lemons, and Wonderful Sweet Scarletts Texas Red Grapefruit.

Job Description

Overview:

The Shipping & Receiving Supervisor leads daily shipping, receiving, and inventory activities to ensure the safe, accurate, and timely movement of product. This role supervises forklift drivers and shipping/receiving clerks and is accountable for service, inventory accuracy, labor performance, and employee development.

Here's what you'll do:

Shipping & Receiving Operations

• Lead daily shipping and receiving activities, ensuring pickups and shipments are accurate and completed on time.
• Coordinate inbound freight and delivery appointments with third-party carriers and internal teams.
• Plan and prioritize daily workload for forklift drivers and shipping/receiving clerks.
• Monitor operations and adjust labor and resources based on volume and business needs.
• Ensure accurate transactions within WMS, TMS, and related enterprise systems.
• Resolve shipping, receiving, transportation, and service issues quickly and effectively.

Inventory Management & Accuracy

• Maintain inventory accuracy and adherence to FIFO and WMS processes.
• Monitor inventory positions, shortages, exceptions, and discrepancies.
• Investigate inventory errors, determine root causes, and implement corrective actions.
• Coordinate inventory movement and storage across internal and external facilities.
• Ensure inventory transactions are completed accurately and timely.

People & Labor Management

• Lead, coach, and develop forklift drivers and shipping/receiving clerks.
• Set clear expectations for safety, accuracy, productivity, attendance, and service.
• Plan and manage labor based on workload and operational requirements.
• Monitor employee performance and provide consistent coaching and feedback.
• Train employees on systems, equipment, standard work, safety, and job responsibilities.
• Promote a culture of safety, accountability, teamwork, and continuous improvement.

Systems, Reporting & Continuous Improvement

• Utilize WMS, TMS, ERP, and related systems to manage daily operations.
• Monitor operational KPIs, including service, inventory accuracy, and labor productivity.
• Complete required inventory, labor, and operational reporting.
• Develop and maintain standard work procedures.
• Identify trends, troubleshoot issues, and implement process improvements.

Qualifications

Here's what you'll bring to the table:

• 3+ years of leadership experience in distribution, warehousing, shipping/receiving, or related operations.
• Experience supervising hourly warehouse employees, including forklift operators and/or clerks.
• Strong knowledge of shipping, receiving, inventory control, FIFO, and warehouse processes.
• Experience with WMS and other enterprise warehouse systems; TMS experience preferred.
• Experience coordinating freight with third-party carriers and trucking companies.
• Strong leadership, coaching, labor planning, and performance management skills.
• Strong analytical, organizational, communication, and problem-solving skills.
• Knowledge of safe work practices, including OSHA and forklift safety requirements.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Bachelor’s degree in Business, Supply Chain, Logistics, Operations, or related field preferred.
• Perishable, agriculture, food processing, manufacturing, or high-volume distribution experience preferred.

What Success Looks Like

Shipping and receiving operations run safely, accurately, and on schedule. Inventory is accurate, discrepancies are resolved quickly, and labor is effectively managed to meet business needs. The team is well-trained, accountable, and consistently delivers strong service, safety, and productivity.

Pay Range: $70,000 - $80,000 a year and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.

Additional